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  • DUSTY272727
    Original poster 3 posts

    I downloaded the highlife DLC yesterday now I can’t zoom my camera out it will zoom in but not out also lost my saved game with it

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Nacho
    Ubisoft Support Staff 749 posts

    @dusty272727 Hi there,

    Sorry to hear you've been having these issues with ANNO 1800. In regards to not being able to zoom, do you find that the zoom speed/range is lower or are you unable to zoom at all?

    For the missing save, are you able to confirm the game has been started whilst logged in to the correct Ubisoft account? If this is the case, would you also be able to check that the save games are being saved locally, and not to an online storage service such as OneDrive?

    Thank you.

    Official Response
  • DUSTY272727
    Original poster 3 posts

    I can zoom in all I want when I go to zoom out it stops and I have it set on ultra high I can only see about 10 houses at a time it’s so far zoomed in and will not let me zoom out any farther. No mater if I use the mouse or keyboard

  • DUSTY272727
    Original poster 3 posts

    Also the saved games are nowhere to be found I loaded it activated the dlc it restarted the game and it’s gone

  • Ubi-Thrupney
    Ubisoft Support Staff 1148 posts

    Thanks for coming back to us, @dusty272727

    For the zooming issue, are you able to check the keybinds to make sure they have not changed? Even if they have not, please try manually assigning a different key to zoom out, and see if that allows you to zoom, for testing purposes. Does that different key work?

    Please also check the 'Increased Camera Distance' option is active in Gameplay Settings, as this may have reverted with the update.

    In regards to your saves, that's very unusual that they are gone. Are the saved games gone entirely from the in-game menu, or are they there and unable to be selected? If they are there, what happens when you try to select them?

    If they are not there, please double-check if you've had cloud sync active, as this may allow you to recover your save. Our support article describing how cloud saving works is here.

    Let me know if I can clarify any of these questions or steps at all!

    Official Response

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