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  • Grooveman88
    Original poster 2 posts

    Dear Support,

    During the normal execution of the game, if I access to the skills menu (where I view the talents/skills tree) the game try to load the new skills that i have not yet discovered (I have completed the main storyline but I have not yet played the latest dlcs and I am at level 400). But at this point the game crashes and returns to the desktop. He's been doing it for some time now and I don't know how to fix it. I specify that it does this since I switched to Ryzen 3600XT from a i7 6700k.

    Thank you

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Froggard
    Ubisoft Support Staff 2211 posts

    Hey @grooveman88

    I'm sorry to hear that the game is crashing for you. There is an update later on with some performance improvements so hopefully that will get it resolved for you, but if not, please can you go through the steps in this article here first of all, to rule out any of the most common causes.

    If you still have issues after this, we would need to look into your system files (DX Diag and MSINFO) to get a better look at what could be the cause.

    To send us the files, please reach out via support ticket / live chat or social media private message on the links below:

    Tickets & Live Chat:
    https://support.ubi.com/en-gb/Cases/New/

    Twitter:
    https://twitter.com/UbisoftSupport

    Facebook:
    https://www.facebook.com/UbisoftSupportUK/?brand_redir=348896167463

    Official Response
  • Grooveman88
    Original poster 2 posts

    @ubi-froggard Thanks for the reply, unfortunately the article didn't help me. The Ubisoft ticket - live chat doesn't work for now, i wrote on support facebook page.

  • Ubi-Froggard
    Ubisoft Support Staff 2211 posts

    @grooveman88 No worries, thanks for letting us know here. Someone working on Facebook will get back to you as soon as possible 🙂

    Official Response

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