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  • Locked Solved [RESOLVED] Save Data has been lost / corrupted following TU 1.3.1. due to TU 1.3.0 reinstalling itself | POST HERE

    3 Likes/122 Replies/2156 Views
    Ubi-Borealis
    Ubisoft Support Staff 6075 posts

    Hello there @inxcognito!

    I'm sorry to hear that your game has reverted back to TU 1.3.0. Our teams are actively investigating what could have caused this issue to occur. To help with the investigation, can you please provide us with all of the following information:

    • Which platform do you play on (PC / PlayStation / Xbox)?
    • Have you been able to successfully update your game to TU 1.3.1? If so, were you able to play any of the game on TU 1.3.1.?
    • Did your game "re-update" after downloading TU 1.3.1 originally?
    • When was your latest save created?
    • Do all of your saves show as corrupted, or only some? If you're able to provide an image showing your corrupted saves, this will be helpful for further investigation.
    • Can you please send us an image that shows your game has TU 1.3.0 installed. You can check this in the bottom right-hand corner of the main game menu.


    Can you also confirm if you were able to access your saves again if your game did update back to TU 1.3.1? Or do your saves still remain corrupted?

    Thanks! 😊

    Official Response
  • inxcognito
    61 posts

    Yesterday I updated my game to 1.3.1 and played new River Raids for few hours.

    This morning I launched my game and I saw that it's actually downloading another update. I didn't pay attention to size or anything cause I thought it's a smaller one for some additional bug fixes.

    After it finished downloading, I launched the game and I saw that it's back to 1.3.0 version and some of my save files got corrupt.

    I tried restarting Ubisoft Connect and Verifying files but I'm still not able to download 1.3.1 again

  • inxcognito
    61 posts

    @sammarok you didn't lose opal because they are stored online on your account, not the game itself

  • perkalainen
    4 posts

    Same problem for me. I played yesterday after downloading 1.3.1 and everything worked fine. Now this morning I had a new 12gb patch to download and after that all my saves are corrupted. I play on PC

  • inxcognito
    61 posts

    @ubi-borealis Hey, my game is actually updating now to 1.3.1 again. The update appeared after I verified files and restarted Ubisoft Connect. I'll let y'all know if save files are still corrupted after it finishes downloading

  • Ubi-Borealis
    Ubisoft Support Staff 6075 posts

    Hello there!

    @inxcognito - Thanks for sharing an update with us. Please let us know if you're able to access your saves again following the update. If you're still having trouble with corrupted saves, please don't hesitate to update us with the requested information so we can investigate further.

    @perkalainen - I'm sorry to hear that your saves have become corrupted. Please can you provide us with all of the following information:

    • Which platform do you play on (PC / PlayStation / Xbox)?
    • Have you been able to successfully update your game to TU 1.3.1? If so, were you able to play any of the game on TU 1.3.1.?
    • Did your game "re-update" after downloading TU 1.3.1 originally?
    • When was your latest save created?
    • Do all of your saves show as corrupted, or only some? If you're able to provide an image showing your corrupted saves, this will be helpful for further investigation.
    • Can you please send us an image that shows your game has TU 1.3.0 installed. You can check this in the bottom right-hand corner of the main game menu.


    We can then forward your report to the development team as part of the ongoing investigation.

    Thanks! 😊

    Official Response
  • Suslik21
    5 posts

    Same problem here.

    Yesterday the game update to 1.3.1 Today the game loads a 12 GB pacht to version 1.3.0 and all savegames are corrupted. Many Thanks! Now it looks like the game download the patch again with 26 GB...

    So to your questions:

    • Which platform do you play on (PC / PlayStation / Xbox)? PC
    • Have you been able to successfully update your game to TU 1.3.1? If so, were you able to play any of the game on TU 1.3.1.? Yes. Yesterday for hours.
    • Did your game "re-update" after downloading TU 1.3.1 originally? Yes, Today with a 12 GB Patch
    • When was your latest save created? Yesterday, about 5 pm
    • Do all of your saves show as corrupted, or only some? If you're able to provide an image showing your corrupted saves, this will be helpful for further investigation. All savegames are corrupted. Local savegames and my cloud savegames
    • Can you please send us an image that shows your game has TU 1.3.0 installed. You can check this in the bottom right-hand corner of the main game menu.


    If the download is completed, I will check the savegames again...

  • Ubi-Borealis
    Ubisoft Support Staff 6075 posts

    Thanks for sharing your report with us, @Suslik21! I've passed this along to the dedicated team. Once the game has downloaded this additional update, can you let us know if you're back to TU 1.3.1, and if your saves have been restored? If your saves are still corrupted, or if your update version is still showing as TU 1.3.0, please can you provide us with some images? We can then add these to your report.

    In the meantime, if you have been prompted to reinstall TU 1.3.0, please can you try verifying your game files? This should push TU 1.3.1 to update again on your platform. Once the update has fully installed, please can you launch your game and let us know if the issue has been resolved? If you are able to reinstall TU 1.3.1 and your saves remain corrupted, please don't hesitate to update us within this thread so we can investigate further.

    Thanks! 😊

    Official Response
  • perkalainen
    4 posts

    @ubi-borealis

    PC
    Yes I played on TU 1.3.1 yesterday
    Yes the game "re-updated" today
    My last save was yesterday 7 september at 11.30pm
    All my saves was corrupted
    Cant send image because now the game is updating to 1.3.1 again I think

    I verified game files and restarted Uplay, so the game started a download. Will check save files status when it's done

  • Suslik21
    5 posts

    @ubi-borealis
    Hi there,
    after re-update the patch, the savegames are o.k. for now. I can load them normally.

    Regards,
    Suslik

  • Ubi-Borealis
    Ubisoft Support Staff 6075 posts

    Thanks for sharing your report with us, @perkalainen! Please can you provide an update with us once this additional update has finished installing? We can then include this in your report to the team. If your saves remain corrupted after re-updating the game, please don't hesitate to let us know within your update so we can investigate further.

    Thanks for confirming that you can load your saves successfully after re-installing TU 1.3.1, @Suslik21! I'll let the team know that verifying your files caused the new update to push, and that this has resolved the issue for you.

    if you have been prompted to reinstall TU 1.3.0, please can you try verifying your game files? This should push TU 1.3.1 to update again on your platform. Once the update has fully installed, please can you launch your game and let us know if the issue has been resolved?

    Thanks! 😊

    Official Response
  • quanzaizai
    14 posts

    @ubi-borealis This image is affter I downloaded the game (not finished yet), my load game is empty now

  • Ubi-Borealis
    Ubisoft Support Staff 6075 posts

    Thanks for sharing that image with us, @quanzaizai. Just to confirm, have you tried verifying your game files once the game has fully installed? If so, can you let us know if this prompted another update to install?

    Thanks! 😊

    Official Response
  • quanzaizai
    14 posts

    @ubi-borealis my save files

  • quanzaizai
    14 posts

    @ubi-borealis sure will comeback to you as soon as download finished. Thanks

  • Lee4396hehe
    14 posts

    same problem here

  • SITEKS.
    2 posts

    Same here, I will verify the files and then reinstall the game maybe !

    Or is it possible to force the game to re-update the 1.3.1 ?

  • Ubi-Borealis
    Ubisoft Support Staff 6075 posts

    Please don't hesitate to update us once your game has finished fully downloading, @quanzaizai!

    @Suslik21 - The team have reached out to me and they'd like some additional information from you. Can you please confirm if you are able to successfully launch the game with TU 1.3.1 installed after restarting Ubisoft Connect? We'd like to check that no further updates are being pushed following a launcher restart. Please ensure that you manually save your game prior to closing the game and the launcher.

    @Lee4396hehe & @SITEKS - Thanks for sharing your reports with us. Please can you try verifying your game files, as this should trigger TU 1.3.1 to install on your platform. Once the game has fully installed, please can you provide us with an update and let us know if you're able to successfully access your save files again?

    Thanks! 😊

    Official Response
  • inxcognito
    61 posts

    @ubi-borealis It's still downloading for me because somehow I need to download 116GB instead of ~20GB like everyone else here. Again, I'll let you know what happens and if my corruped save files will be fixed

    undefined

  • inxcognito
    61 posts
    This post is deleted!

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