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  • Bansheedragon75
    Original poster 10 posts

    I have since yesterday been unable to do any manual saves.
    At first I thought it was because there was an update and someone had the idea that you can't save before an update, which if were to be true would be stupid beyond words.
    But even after the update and today I have been unable to do a manual save.
    When I go into the menu and click on "Create new Save" it gives me a sound as if to say I can't save right now for whatever reason, the problem is that I can't save anywhere.
    I don't know what triggered it as I had no problems before.

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  • Ubi-Nacho
    Ubisoft Support Staff 749 posts

    @bansheedragon75 Hi there.

    Sorry to hear you've been having these problems with saving the game.

    When you have a look at already existing saves, are you having any 'data corrupt' error messages at all?

    Could I also check that in-game, you're seeing the update version as 1.3.1?

    Thank you.

    Official Response
  • Bansheedragon75
    Original poster 10 posts

    @ubi-nacho
    On the main menu I see a 1.3.1 patch notes button in the bottom right corner I can click on that takes me to the patch notes, other than that I don't see anything about a version number of the game.

    I tried verifying the game files to see if that would fix it, but the problem remains.

    I started the Asgard quest line yesterday but did not complete it due to the bug with the world event "Milk of Humankind" where the cow will not move", and I think the problems started after that

  • Ubi-Nacho
    Ubisoft Support Staff 749 posts

    @bansheedragon75
    That's great, that's all the info I needed on that, thank you.

    If you're able, could you also answer the following questions:

    • Have you played the game on any other platforms?
    • Did you experience a crash beforehand?


    Could you upload a clip of a manual save being attempted, so I can check which sound effect is played? You can use a file sharing site like Google drive, or YouTube for this.

    Official Response
  • Bansheedragon75
    Original poster 10 posts

    @ubi-nacho
    I do not have the game on any other platform.
    I have not had any crashes beforehand.
    I do unfortunately not have any means of recording a clip I can upload
    What I can say is that the sound I get is the same sound as when I click on any of the other buttons in the menu

  • Bansheedragon75
    Original poster 10 posts

    @bansheedragon75
    Have to post a reply since I can't edit anymore.
    I was able to make the recording you requested, there is about 12 seconds, I hope that sufficient.
    https://drive.google.com/file/d/1wnjVfRKxWppM2rVZmAQEwEaecv806D-G/view?usp=sharing

  • Ubi-Borealis
    Ubisoft Support Staff 4132 posts

    Hello there @Bansheedragon75!

    Thanks for sharing a video with us. Can you let me know which area you're trying to save in? I'm aware that there are some places in-game that you're unable to create saves in, such as in fortresses and dangerous areas. You also can't save during River Raids. You may also be unable to save your game during certain quests, so can you also let us know which quests you have active in your quest log?

    Does this issue occur no matter where you try to save?

    Thanks! 😊

    Official Response
  • Bansheedragon75
    Original poster 10 posts

    @ubi-borealis
    It's not any specific location, it's literally anywhere.
    In my settlement(Ravensthorpe), random location out in the wild, in a town/city, anywhere.
    It all started after I left the Asgard quest chain unfinished, last time I was able to manually save was in Asgard
    I tried going back to Asfard, but it does not help and neither does loading an old save from Asgard or before.

    There has been times when it would not autosave either and I got an error message saying it could not save at this time, that however seems to be a direct result of Ubisoft Connect "forgetting" my game library, as in my library appears as empty.
    If I quit the game and try to restart I'm asked to input an activation key.
    Restarting Ubisoft connect will usually fixes it, but not always, sometimes I have to restart it multiple times.

    As a result of these problems I don't want to play the game as I'm worried about losing progress.

  • Ubi-Borealis
    Ubisoft Support Staff 4132 posts

    Thanks for providing us with some more information, @Bansheedragon75. Just to confirm, this issue first started 7th September, 2021, following the release of TU 1.3.1?

    I'm aware that there has been some degradation issues with Ubisoft Connect since the release of TU 1.3.1, which may have impacted your ability to save or impacted your ability to launch the game from your Ubisoft Connect library. These should now be resolved. Have you been able to test if the issue still persists today?

    If the issue is still persisting, can you provide some additional information for us:

    • Are you still able to autosave/quick save? Or are all saves affected?
    • You mention that this first happening after leaving the Asgard quest line unfinished. Can you let us know what quest you were doing just before this issue occurred?


    We can then include this information in your report to the development team.

    Thanks! 😊

    Official Response

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