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  • Unsolved [Keys/Codes] Bought Deluxe edition over a month ago and still missing all content that comes with it

    0 Likes/12 Replies/1495 Views
    ddagzy
    Original poster 6 posts

    So I've had a customer support case open for almost a month, and maybe people have replied on it but literally just regurgitating the same generic message with no help at all. This is my last resort on trying to fix this issue... I've paid real money and got nothing for it, and i'm very frustrated.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Viral
    2366 posts

    @ddagzy Hey! Sorry to hear that you are having issues with Deluxe edition content. Can you please provide your case number so I can see what has been done so far?

    Thank you.

  • ddagzy
    Original poster 6 posts

    @ubi-viral 15176450

  • Ubi-Viral
    2366 posts

    @ddagzy Perfect, thank you! I have checked your case and it has been reported to the dev team and this issue is being looked into. We are waiting on an update from the dev team at this time.

    Apologies for the wait.

  • ddagzy
    Original poster 6 posts

    @ubi-viral Hi there, wouldn't there be some type of dev response after the ticket has been open a month? surely thats a long time to keep a paying customer waiting?

  • Ubi-Viral
    2366 posts

    @ddagzy I am afraid we are unable to provide time frames for response times from the dev team. We understand there has been a long wait in this instance and as such have requested an update.

  • ddagzy
    Original poster 6 posts

    @ubi-viral thank you, I appreciate you requesting an update. that was more than all of my case has done.

  • Ubi-Viral
    2366 posts

    @ddagzy No problem at all.

  • ddagzy
    Original poster 6 posts

    @ubi-viral Any update on this?

  • Ubi-Viral
    2366 posts

    @ddagzy Hey! Thank you for your reply. I have checked and at the moment we are still waiting for an update from the dev team. It is best to request an update in your support ticket please.

    Thank you for your patience.

  • ddagzy
    Original poster 6 posts

    @ubi-viral this is no help. It's the same thing over and over... It's been over a month.

  • Ubi-Milky
    Ubisoft Support Staff 3024 posts

    Hello ddagzy sorry for the wait and thank you for your patience. I can see this case was last updated on the 23rd of September and is still being handled by the Siege team.

    My apologies, when cases are escalated this is usually because the issue at hand is unusual and our team need to look into a permanent solution, which can take some time, this is why we are unable to give an ETA on when this will be resolved for you.

    Official Response

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