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  • Baldao_013
    Original poster 8 posts

    Playing The Division on PS5, I notice that when facing enemies, there is a drop in FPS, are there any plans to fix that?

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  • Ubi-Mercury
    619 posts

    Hello there @baldao_013, welcome to The Division discussions! I'm sorry to hear about this issue with FPS being lowered in-game. Could you please first check out this troubleshooting guide to see if it helps?

    If the issue persists after the guide is completed, would you please provide a clip of this FPS issue in-game, so that I can investigate further? Thank you so much!

  • Baldao_013
    Original poster 8 posts

    Goodnight! I'm sending the video now, in addition to the lack of fluidity when shooting enemies, today communication with the server is having problems, as follows in the message in the video. I'm also sending the photo with the speed my PS5 is, it's new, less than 2 months old and has all the updates released until today

    Follow the video link on youtube :





  • Baldao_013
    Original poster 8 posts
    This post is deleted!
  • Ubi-Keo
    Ubisoft Support Staff 5787 posts

    @baldao_013 Thanks for the video and screenshot provided.

    After watching the video I was unable to see a drop in FPS. As you mentioned there was a message in the lower left mentioning that the connection was bad.

    In this case I would recommend going through the connectivity troubleshooting steps to see if that helps.

    Official Response
  • Baldao_013
    Original poster 8 posts

    @ubi-keo I'm going to record a new video and I'll post it here again, to see the difference between when it walks around the map and when it's going to shoot the enemy

  • Ubi-Keo
    Ubisoft Support Staff 5787 posts

    @baldao_013 Ok thanks.

    Could you also go through the troubleshooting steps I provided first then retry to see if that makes any difference.

    Official Response
  • Baldao_013
    Original poster 8 posts

    I reset my main operator modem and it remains the same, if you notice the video, when I shoot the enemy, there is a small delay for the enemy to suffer damage and the damage value will be displayed

  • Ubi-Keo
    Ubisoft Support Staff 5787 posts

    @baldao_013 Thanks for the video provided.

    You mentioned that your reset your modem. Could you please go through the connectivity troubleshooting that I provided above and then try again.

    If the issue still persists then can you contact support on one of the following support channels and provide them with an image of your port settings on your router:

    Facebook
    Twitter
    Support Ticket or Live Chat

    Official Response

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