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  • ErrADDict
    Original poster 1 posts

    I just picked up this game for PS5 and I cannot sign into UbisoftConnect or access the store. I receive an error saying:
    Online Service Error
    A problem occurred while trying to communicate with a Ubisoft online service.
    Please try again later.
    Visit http://support.ubisoft.com if the issue persists. (0x00000004)

    I've been at this for a few days and still nothing.

    Things I've tried:

    1. Resetting my router
    2. Restart PS5
    3. Reset Network settings (Ethernet)
    4. Added PS5 to demilitarize zone
    5. Changed DNS to Google 8.8.8.8 and 8.8.4.4
    6. Not sure what else to do. I can reach UbisoftConnect servers on my PC no problem.
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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Borealis
    Ubisoft Support Staff 3920 posts

    Hello there @ErrADDict! Welcome to the forums 🙂

    I'm sorry to hear you're encountering error code 0x00000004 when trying to sign into Ubisoft Connect or access the store. Thanks for letting us know what troubleshooting steps you've tried already.

    If you haven't already, please can you ensure that you've tried all of these connectivity troubleshooting steps. In particular, please ensure that you have correctly configured your port forwarding.

    If the issue continues to persist, we will need to take a closer look at some of your system files. Please can you open a support ticket and provide the following files:

    • An image of your port forwarding configuration.
    • A copy of your MSinfo.
    • A copy of a TRACERT scan, as this will help us to establish your NAT connection.


    Please include a link to this thread when opening a ticket, and make sure to include all the troubleshooting steps you've tried so far, as this will be helpful for further investigation.

    Thanks! 😊

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