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  • shitpickl3
    Original poster 2 posts

    From the new patch onward I've been having a problem wherein I start the game:
     - Acces the main menu
     - Press "Continue"
     - And then in the Animus loading screen the game freezez up, and doesn't load
    It does not go to a "Not responding" status in the task manager either, it just stays frozen up like that.
    I've left it going for an hour now and it still doesn't do anything.

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  • Ubi-Borealis
    Ubisoft Support Staff 4166 posts

    Hello there @shitpickl3! Welcome to the forums 🙂

    I'm sorry to hear that you're encountering freezing issues when launching Assassin's Creed: Valhalla. Thanks for sharing your report with us.

    If you haven't already, please can you try these PC troubleshooting steps? In particular, please try disabling any background applications, as these could be conflicting with the game files.

    If the issue continues to persist after trying these steps, please don't hesitate to update us.

    Thanks! 😊

    Official Response
  • shitpickl3
    Original poster 2 posts

    Hello there @ubi-borealis !

    Even before making this post on the forums, I've tried the troubleshooting steps and they didn't work.
    I've now tried even disabling the background applications as you mentioned, and still no change whatsoever.

    So unfortunately the problem still persists. 😑

  • Ubi-Borealis
    Ubisoft Support Staff 4166 posts

    Thanks for letting us know that you've tried the troubleshooting steps, @shitpickl3. I'm sorry to hear that the issue still persists.

    To help us to investigate further, it would be helpful to view your system files. I recommend that you open a support ticket so our team can take a closer look at these. When opening a support ticket, please include a copy of your MSinfo and DxDiag. Additionally, please ensure that you include all of the troubleshooting steps you have tried already in your case notes, as this will be helpful as the team takes a closer look at what could potentially causing this issue to occur.

    If you have any trouble opening up a support ticket, please don't hesitate to reach out to us.

    Thanks! 😊

    Official Response
  • TedBlackBear
    2 posts

    Hello @ubi-borealis

    I am having the same problem as @shitpickl3
    I've tested several solutions, including updating and downgrading the graphic drivers. The Task Manager does not show any issue, I only notice that the cpu percentage reaches almost 0% during the loading time.

    I even tried benchmarking and creating a new game, but the problem persists.

  • Ubi-Keo
    Ubisoft Support Staff 2446 posts

    Hi @tedblackbear and welcome to the forums.

    I'm sorry to hear that you are also experiencing a freezing issue whilst playing Assassin's Creed Valhalla.

    Can you please go through the PC troubleshooting steps in the support article here if you haven't already done so then try again.

    However if the issue persists, could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you. 

    Official Response
  • TedBlackBear
    2 posts

    @ubi-keo I found the problem. @shitpickl3 if you have these two background processes "VoiceControlEngine" and "VoiceControl_Service" running, terminate them.
    It was these processes that were messing with the game. I'm not sure why. I contacted the ubisoft helpdesk for them to identify why these processes are interfering with the game.

  • Ubi-Keo
    Ubisoft Support Staff 2446 posts

    @tedblackbear Thanks for the update, I'm pleased to hear that the issue was resolved by closing those processes that you mentioned.

    I am unsure why those processes would cause the game to freeze.

    Official Response
  • haikara12
    1 posts

    @tedblackbear wow I huge help mate. I'm experiencing the same issue 2days now and I'm so worried not playing Valhalla anymore because of this issue.
    Thankfully I visit the official forum to get more information.
    Btw I'm playing in PC also but what does these two VoiceControlEngine" and "VoiceControl_Service works?

  • Ubi-Oxavo
    Ubisoft Support Staff 99 posts

    Hello @haikara12 and welcome to Discussions!
    Happy to hear that the workaround provided by @TedBlackBear helped to solve your issue.

    VoiceControlEngine is MSI utility. It is not essential for the Windows OS and causes relatively few problems. VoiceControlEngine.exe is located in a subfolder of "C:\Program Files (x86)"—normally C:\Program Files (x86)\MSI\One Dragon Center\VoiceControl\ by default, but could be different for you if you installed Windows on a different partition.

    Please let us know if you have any other questions.

    Official Response

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