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  • UNSOLVED Since last update my game regularly crashes after few minutes - massive performance issues with Dx12

    0 Likes/2 Replies/99 Views
    pewp3wpew
    Original poster 1 posts

    Hello,

    I've been dying to try out this new DLC as usual with my friends. After you finally fixed some of the problems we could start playing after a few days. Or so we thought. For some reason, my game crashes a few minutes after we start. Between 5 and 30 minutes. And not only my game, no, my whole computer restarts.
    This obviously has never happened before this DLC.
    I tried a few different things. Updated drivers, switched to directx 12...nothing works. Actually, directx12 doesn't even work for me anymore. The game lags very much with directx12, even in the main menu it's almost impossible to navigate.
    Before you ask: Yes, my drivers are up to date, yes, my PC is able to play this game, I have played over 250 hours on highest graphics level since release. And yes, I have gone through the usual bugfixes, so please don't just link me the standard troubleshooting website. I have done all of those!
    When the game crashes, there is a green screen for a second or so, afterwards my PC restarts. This issue only occurs in Anno1800. It doesn't happen in Warzone, it doesn't happen in Europa Universalis 4, it doesn't happen in any other game.

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  • Ubi-Karl
    Ubisoft Support Staff 1534 posts

    Hey @pewp3wpew, thanks for getting in touch and sorry to hear about the issue you've been dealing with.

    Taking into consideration that you have already completed troubleshooting, yet to no avail, we will need to look into the matter further, therefore I have created a ticket under your account.

    I would like to ask you to provide us with your system files (MsInfo and DxDiag), which will allow us to have a closer look at your PC. To do so, click the following link, which will direct you to your case list, and click 15325927. Once there, simply provide details of the issue, exactly how you've done already as well as attach your files, and as soon as it's reviewed, you will hear back from us.

    Should you have any questions in the meantime, let us know!

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