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  • deathwish279
    Original poster 1 posts

    I have encountered the bug that deletes a player’s Runes by re-adding the Animus store character packs. This was encountered after closing the game and reloading in an attempt to solve a DIFFERENT bug, which makes the wenlocan raven battle meditation challenge incompletable, by removing an artifact from the challenge. My conclusion is that the bug occurs by re-adding the armors to the inventory, erasing the game’s memory of it being there, because in addition to the missing tunes, the cosmetic changes I had paid for at Gunnar’s had also been removed.
    I would upload pictures of the before and after, but the mobile site claims they are too big a file.

    So here’s a relevant question. Does reporting this do anything for me, or am I just wasting more of my time? Because this has cost me either a whole day of time, and it may happen again, or even more time and in-game currency, some of which I have paid for with real life currency, to reacquire another 14 Life Runes. And honestly, I just came back from a long hiatus because I thought the bugs had been fixed for the new DLC, and this makes me not want to continue playing, or spend any more money at the animus store.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Borealis
    Ubisoft Support Staff 5943 posts

    Hello there @deathwish279! Welcome to the forums 🙂

    I'm sorry to hear that you've encountered trouble with your gear resetting. Thank you for taking the time to share your report with us.

    To help us to take a closer look at this issue, would you be able to provide us with some additional information?

    • Which gear set reset following the game reset?
    • Were the runes returned to your inventory, or did they disappear completely?
    • Did the resources used to upgrade the gear return to your inventory, or did they disappear completely?
    • Can you tell us the events that happened prior to this reset occuring? From my understanding, you had been taking part in the Wenlocan Trial of the Raven, and then restarted the game after encountering an issue. Is this correct? If so, can you please clarify if you left the Trial before you restarted the game, or if you restarted the game mid-Trial?


    I'm sorry to hear you've had trouble sharing images with us as well. I'd recommend uploading the images to a sharing platform, such as Google Drive or OneDrive, as this will allow you to post a shareable link within this thread for us to take a closer look at.

    Thanks! 😊

    Official Response
  • Joekilla1992
    16 posts

    Same here March 2022 on xbox. Bought new expansion and downloaded it. When I went to play it my bracers and pants were downgraded and 6 great feather runes lost. Only thing I've been told by ubisoft is, "wait for new update." When that will be or what it will fix is unknown. It has been 2 weeks since I opened a case through ubisoft support and no new info and developers silent for two weeks. I want my items back, and them protected otherwise what is the point?

  • Ubi-Viral
    Ubisoft Support Staff 2366 posts

    @joekilla1992 Hey! Thank you for your reply and sorry to hear that you have encountered this issue also.

    So we can look into this further please provide us with the answers to the questions above.

    Thank you.

    Official Response

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