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  • Conors9000
    Original poster 2 posts

    I claimed the Wrath of the Druids DLC a few months ago on Amazon Prime Gaming for free. I had to create a Ubisoft Connect Account to access it. I started the game and was making my way through the game waiting until I finished to play the DLC.

    I get to the end of the game and can't download it. I get an error message in the store despite it saying I own the DLC. The PlayStation store also doesn't recognise that I've purchased it. I contacted Ubisoft support 3 days ago but still no response.

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  • UbiStorm
    Ubisoft Support Staff 631 posts

    @conors9000 Hey there! Thanks for reaching out about this issue with Wrath of the Druids! You mention that you had to create a Ubisoft Account to claim the DLC from Amazon Prime Gaming. If so, than it's likely that this DLC went to the wrong account. Would you confirm for me whether you have any other accounts with us, or any different PSN IDs?

    Official Response
  • Conors9000
    Original poster 2 posts

    @ubistorm no I don't.

  • UbiKobold
    Ubisoft Support Staff 890 posts

    @conors9000 Thank you for clarifying. I've reviewed your ticket and it looks like an agent has spoken to you recently in regards to this. If you have any other questions or concerns I suggest keeping to that ticket so that we can keep everything in one location. However, let us know if you need anything else.

    Official Response

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