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  • ognjen988
    Original poster 5 posts

    Hello,
    Yesterday i bought Assasin's Creed: Odyssey Ultimate Edition, purchase failed the first time, tried the second time and it worked, later on i see that my credit card was charged twice. Can i get a refund for my first purchase?

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Keo
    Ubisoft Support Staff 3650 posts

    @ognjen988 I'm sorry to hear that the order failed the first time.

    If the order fails to process then an authorisation (pending charge) may show on your bank statement, this is released within 48 hours.

    However, depending on your bank, it may take up to 10 business days for the authorisation hold to be removed from your statement. 

    If this is the case then Customer support cannot speed up the removal of the hold from your statement.

    Official Response
  • ognjen988
    Original poster 5 posts

    @ubi-keo Okay, thank you.

  • Ubi-Keo
    Ubisoft Support Staff 3650 posts

    @ognjen988 You're welcome.

    Official Response

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