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  • richaswr
    Original poster 1 posts

    Hi, I have recently tried linking my Xbox account to my Ubisoft account, however the website process under Account Management claims 'This profile is already linked to another user'. I don't believe I have another Ubisoft account and have previously played numerous Ubisoft games on this same Xbox One. Previously, Assassin's Creed Odyssey had Ubisoft access so I could redeem awards etc. whilst Assassin's Creed Valhalla does not, which affects gameplay in some ways.

    I raised a case for this but have had no response so far. Chat is also unavailable for me.

    Please can someone help with this?

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Keo
    Ubisoft Support Staff 3650 posts

    @richaswr If you are receiving an message that the Xbox account is already linked to another Ubisoft account then you must have another account you are no aware of. It could be an old account that you have forgotten about.

    In this case support would need to assist you further with this as we are unable to help via the forums. Customer Support will always do their best to reply within 48 hours of creating a support ticket, however this is not always possible.

    You could also contacting support via one of our social media channels:

    Facebook
    Twitter

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