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  • lantunovic112
    Original poster 1 posts

    I played the game for 60 hours (i can see on steam), stopped playing a little bit (about 3 months) then i wanted to play with my friend again but then saw that i suddenly need an activation code. The game was deleted from my account, what did happed to my progress? How can i get it back cause i played it for so long and now everything is gone?

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-TheBerry
    Ubisoft Support Staff 4838 posts

    Hello @lantunovic112 ,

    Thank you for reaching out, sorry to hear you're having issues running the game!

    Rest assured, it has not been removed from your account, titles cannot be unless refunded.

    As you're playing through Steam, could you first please try verifying the game's files.

    Should you then be asked for an activation key on launch, please then try clearing the Ubisoft Connect Cache by following these steps;

    • Please ensure Ubisoft Connect and Steam are running with Admin Rights.
    • Navigate to the Ubisoft Connect Game Launcher 'cache' folder (C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
    • Open the cache folder and move the 'ownership' folder to a safe location.
    • Once you've backed up the ownership folder, delete the cache folder.
    • Then verify the game's files in Steam


    Once this has been completed, please try again to launch the game and let us know if the issue persist.

    Thank you!

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