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  • thedevilcomes
    Original poster 41 posts

    Hey,
    Just a Heads up in reference to Case Number
    13500005 
    created Fri, 4 Dec 2020 14:41 UTC+11 
    Updated Sat, 1 May 2021 21:46 UTC+11 
    Status Closed
    Platform PC 
    Game / Product Assassin's Creed Valhalla 
    Category Technical Issues

    It happened again. Gear reset, no refund, hadn't played in a couple of updates because the ongoing issues were constantly dissapointing me. is there any way to truly reset the game and start again, hoping that it won't happen again?

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • thedevilcomes
    Original poster 41 posts

    photos of my gear, after not playing for a while (almost 95 hrs total play time on this save)

  • ubi-smash
    Ubisoft Support Staff 1006 posts

    @thedevilcomes I am extremely sorry to hear this issue is happening again. I completely understand this has been a frustrating issue to deal with coming back to the game. Regarding resetting the game, have you tried loading a new or previous save with the same results? To help us take a closer look over this, could you confirm if you are witnessing the same items that were reset before, and could you name off the gear pieces you recently noticed that have been reverted to their base quality?

    Official Response

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