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  • VolveAlMenuBobo
    Original poster 20 posts

    Even though I have checked the option to remember my PC. Incredibly annoying.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Mr.T.Magnum
    149 posts

    @tercermundista_ Thats why I removed the 2Step verification...no other gaming platform is so annoying because of that.

  • ubi-smash
    Ubisoft Support Staff 1693 posts

    Hey folks, sorry for the annoyance this issue has been when logging into Ubisoft Connect. We are currently looking into this, but please try the following steps shared in Our Thread Here to offer a workaround. As for the credentials also not saving when selecting "Remember Me," could you please Create a Support Ticket with us with your Launcher Logs attached to gather further information with our team's research?

    Official Response
  • VikMorroHun
    2 posts

    "Ubisoft Connect doesn't remember 2SV even on trusted device" problem still persists after several month.

    - clear the cache in Ubisoft Connect
    DONE
    - un-install and re-install Ubisoft Connect (please ensure you follow the steps to back up your save files first)
    DONE, multiple times, multiple Windows installations
    - run Ubisoft Connect as administrator
    Actually, I didn't do this, but Ubisoft Connect is not installed in a system folder so it shouldn't matter
    - if you are using a VPN, please disable it
    NO VPN

    Second, please provide all of the following:

    - Have you made your device a trusted device?
    SEVERAL TIMES
    - Do you use the 'remember me' option? If so, are you still required to log in with your credentials in addition to your 2SV code every time?
    YES, YES
    - Do you log out of Ubisoft Connect every time?
    NO
    - Do you exit Ubisoft Connect every time? This would be exiting the launcher from the dashboard if it still shows it is running in the background.
    NO, but it keeps telling me it will log me out for being offline for extended time (after I wake my computer from sleep)
    - Do you ever have any issues with having to complete 2SV every time that you log in, even when you have your device as marked as trusted?
    YES - this is very annoying. Other companies' products REMEMBER my computer for the selected period (1 week, 1 month, etc) and those authentication methods don't ask for the 2SV code until the selected time period isn't over. 

  • Ubi-Viral
    2366 posts

    @vikmorrohun Hey! Thank you for your reply and for answering these questions. This issue is known and is still under investigation at this time.

    Once there is an update we will reach back out.

    Thank you.

  • VolveAlMenuBobo
    Original poster 20 posts
    This post is deleted!

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