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  • Isilenna
    Original poster 9 posts

    so im at the quest no ransom, i have three ships at the location but i cant pick up the hostages.
    found a few old reports in the old forum with the same problem, is this quest really still broken after all the time?
    And how can i continue now?

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Thrupney
    Ubisoft Support Staff 2865 posts

    Hey @isilenna , welcome to the forums! Thanks for your post about the Pay No Ransom quest, and I'm sorry to hear you've run into an issue with it.

    We'd resolved a few issues with this quest back in 2019, so it's unfortunate to see that something has gone with it for you. Can you check our troubleshooting guide for me? In particular from that guide, please make sure you've updated your operating system fully, you've verified the game files, and you don't have any unnecessary background programs interfering with the game. This makes sure the game is fully updated, and has all the files it needs to run as it should.

    If it still doesn't work, can you answer the questions below for me?

    • What happens when you try to pick up the hostages?
    • Do you have an older save you can reload and try the quest again from scratch?
    • If possible, can you capture some video footage or take some screenshots of what happens when it doesn't work?

    Thanks again for your post - I'll keep an eye out for your response 😎

    Official Response
  • Isilenna
    Original poster 9 posts

    @ubi-thrupney Thanks man, did the troubleshooting, data verify was without failure, everything is up to date, system requirements are fulfilled (Ryzen 5 3600, 32 GB Ram,GTX 1070) , every background programm not needed closed but still nothing.
    heres the video: https://streamable.com/z4harr: (https://streamable.com/z4harr)

  • Isilenna
    Original poster 9 posts

    @ubi-thrupney Second Video, on the bottom the middle ship trys to load the hostages, you can see how the symbol blinks weirdly
    https://streamable.com/1boam5: (https://streamable.com/1boam5)

  • Ubi-Thrupney
    Ubisoft Support Staff 2865 posts

    Thanks for getting those two videos across to me, @isilenna - that's most helpful!

    As far as I can see, this specific issue with this quest has never been reported. I've gone ahead and reported this to our team now, to investigate further internally, and we'll look to get it resolved as soon as possible. Sorry for the inconvenience.

    In the meantime, just in case we need it, would you be willing to share your save file with us? This article describes where they are stored on your machine.

    Thanks again 🙂

    Official Response
  • Isilenna
    Original poster 9 posts

    @ubi-thrupney sure thing, here is the link to the .sav
    https://www.filemail.com/d/iuanbycouzwqixe: (https://filemail.com/d/iuanbycouzwqixe)

  • Ubi-Thrupney
    Ubisoft Support Staff 2865 posts

    Hey, @isilenna - thanks for sending that across. I've added it to our report.

    Our team has got back to me to say that this issue had been reported quite some time ago, but we'd been unable to reproduce the error, and this makes it rather difficult to solve. However, last time this was reported, an effective workaround was to restart the program and try again. Can you give that a go for me, and see if that lets you progress?

    Official Response
  • Isilenna
    Original poster 9 posts

    @ubi-thrupney startet the game multiple times new, used an savegame from one mission before and played againg to that point, did in the meantime a free play and was just testing it again before sending you the save file. everytime the same result, i just cant get the hostages and so im stuck in the campaign

  • BigJim35
    19 posts

    Hi. I'm not sure if this will help or not. I recently posted a help request for a similar issue.

    Are you playing the campaign with revealed map on or off? I've encountered similar issues when in the revealed mode. It seems to work if revealed map is off, but there are still other issues. Good luck bud!

  • Isilenna
    Original poster 9 posts

    @bigjim35 Thanks for the tipp but revealed map is all Ready off

  • Isilenna
    Original poster 9 posts

    @ubi-thrupney So little update, i started a complete new campaign and played againg up to this point....and again the same bug.

  • Isilenna
    Original poster 9 posts

    @ubi-thrupney i found the problem! As the quest before was to have 2 frigates in the area i used a frigate. Both times that didnt work so this time i used a clipper and now it worked!
    Im finally past that quest!

  • Ubi-WheelyDuck
    Ubisoft Support Staff 996 posts

    Hey @isilenna,

    Thank you for your update and for sharing the solution that helped you.

    It is great to hear you are now able to progress.

    Any further trouble just let us know and we will be happy to help.

    Official Response

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