Welcome to discussions

Quick Suggestions

  • Kinnado
    Original poster 3 posts

    Hi,

    The game doesn't stop crashing on me. I've tried all the memory allocation/Nvidia tweaks/ini config file tweaks and graphical settings that I could find online and nothing works. I have an asus strix 3090 with a 5950x CPU with 32gb RAM so the PC requirements are not the issue. Every other game (RDR2, AC Odyssey,Battflefield 5, Control etc) runs fine, only AC Valhalla crashes all the time. Sometimes in the menu, sometimes during gameplay, it's a crash fest, never seen anything like it.

    Only AC - Valhalla is running - no afterburner, no nothing. Even disabled cloud saves and in game overlays. Nothing works - I've spent hours trying to fix your game.

    I tried updating to the latest Nvidia drivers - the issue still persists. When trying to find a solution online I see a myriad of complaints about the same problem. What gives - is this how games are released these days? Did Cyberpunk start a new trend? It just feels this game never got QA'ed at all.

    I need assistance with this Ubisoft - you can't advertise a finished product, take people's money and deliver it in this state. It's absolutely unplayable.

    What can you do to help? Please advise.

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Milky
    Ubisoft Support Staff 699 posts
    Best Answer

    Hello everyone, thank you for posting about the crashing issues you have experienced.

    I too experienced some crashes in the game after an update, but managed to fix this by lowering one of my graphic settings (I believe it was Clutter effects) in the games menu, I use an Asus Strix 3070. Later after another update, I was able to return this setting to its highest without crashes.

    This is one of the steps I would recommend trying, as well as the following >

    - Verify the game's installation files, through the game launcher, to fix any corrupt or missing files that may be causing the crashes
     
    - Run the game as an administrator via the game's .exe file, right-click on the file, select Properties, select the Security tab, check to make sure the current PC user has Administrator privilege's for this file, as not running as Admin can sometimes cause several problems and can stop the game from being able to save > https://www.ubisoft.com/help?article=000060505
     
    - Update GPU drivers and Windows OS to latest version (Windows 10 update currently Update 21H1 - Windows 11 not currently supported)
    (Updating Windows will also update any supporting software the game and launcher needs such as DirectX, Visual C++ x64 and .NET Framework 4.5)
     
    - Disable all background software in Task Manager and try a clean boot/restart of your PC, in case any software is interfering with the game -
    https://support.ubisoft.com/en-GB/Article/000063761
     
    - Make sure the game is whitelisted as not a threat in your anti-virus software, in case it prevents the game from launching or connecting online
     
    - Make a backup of the games config/settings file, then delete this file in case a recent change to the settings may be causing the game to crash (Changing the recommended graphics/video/monitor settings in the game, can sometimes prevent the game from launching)
     
    - Install the game to another HDD or SSD drive preferably, if available. Also try installing the game on a separate hard drive as your Windows OS (Make sure to back up any game save files onto your desktop first, just in case)
     
    - Temporarily use a hardware monitoring program with an onscreen overlay, to see if there is a sudden spike in your CPU or ram usage whilst playing, that causes the game to crash
     
    - Do a System File Check (SFC) for any corrupted system files and a CHKDSK for any corrupted hard drives -
    https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca
     
    This support article should explain how to perform some of these solutions -
    https://www.ubisoft.com/help?article=000061047


    Official Response
  • dava4444
    16 posts

    @kinnado

    Hi
    I had this problem. I turned off 'Automatically take a screenshot when an achievement is earned' and the game went back to working normally.

  • Kinnado
    Original poster 3 posts

    @dava4444 thanks for the suggestion but that option is already disabled

  • misifeu
    4 posts

    Dont worry I bought this game on april and still cant play.

  • Ubi-Milky
    Ubisoft Support Staff 699 posts
    Best Answer

    Hello everyone, thank you for posting about the crashing issues you have experienced.

    I too experienced some crashes in the game after an update, but managed to fix this by lowering one of my graphic settings (I believe it was Clutter effects) in the games menu, I use an Asus Strix 3070. Later after another update, I was able to return this setting to its highest without crashes.

    This is one of the steps I would recommend trying, as well as the following >

    - Verify the game's installation files, through the game launcher, to fix any corrupt or missing files that may be causing the crashes
     
    - Run the game as an administrator via the game's .exe file, right-click on the file, select Properties, select the Security tab, check to make sure the current PC user has Administrator privilege's for this file, as not running as Admin can sometimes cause several problems and can stop the game from being able to save > https://www.ubisoft.com/help?article=000060505
     
    - Update GPU drivers and Windows OS to latest version (Windows 10 update currently Update 21H1 - Windows 11 not currently supported)
    (Updating Windows will also update any supporting software the game and launcher needs such as DirectX, Visual C++ x64 and .NET Framework 4.5)
     
    - Disable all background software in Task Manager and try a clean boot/restart of your PC, in case any software is interfering with the game -
    https://support.ubisoft.com/en-GB/Article/000063761
     
    - Make sure the game is whitelisted as not a threat in your anti-virus software, in case it prevents the game from launching or connecting online
     
    - Make a backup of the games config/settings file, then delete this file in case a recent change to the settings may be causing the game to crash (Changing the recommended graphics/video/monitor settings in the game, can sometimes prevent the game from launching)
     
    - Install the game to another HDD or SSD drive preferably, if available. Also try installing the game on a separate hard drive as your Windows OS (Make sure to back up any game save files onto your desktop first, just in case)
     
    - Temporarily use a hardware monitoring program with an onscreen overlay, to see if there is a sudden spike in your CPU or ram usage whilst playing, that causes the game to crash
     
    - Do a System File Check (SFC) for any corrupted system files and a CHKDSK for any corrupted hard drives -
    https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca
     
    This support article should explain how to perform some of these solutions -
    https://www.ubisoft.com/help?article=000061047


    Official Response
  • Kinnado
    Original poster 3 posts

    @ubi-milky Thanks that helped - I've set everything to the lowest settings and the crashes stopped finally. I'll bring them up bit by bit and one by one. It's a shame I have to do this with a high end PC though.

  • Ubi-Orion
    Ubisoft Support Staff 436 posts

    @kinnado

    Thanks for confirming that for us and we're glad to hear you've managed to resolve this. We are actively working on mitigating and preventing these crashes as much as we possibly can so hopefully this will be a temporary workaround.

    Official Response

Suggested Topics

Community Details

187
Online
218.2k
Users
36.8k
Topics
182.6k
Posts