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  • qu1ckset
    Original poster 3 posts

    Playing on PC with 5900x, 16Gb Ram, 6800xt.. So I'm loving this game but I've been getting random crashes to desktop with no warning which is extremely annoying. can happen during raids, and sometimes it happens just walking around.
    I've monitored my ram and vram usage and both are normal, I've repaired game files and even did a fresh install of the game, and even lowered the resolution and this still happens!
    anybody have a fix for this?

    I have a few areas i can go to in mercia where it will crash 100% if i go there, so its easy to test out fixes

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  • Ubi-Milky
    Ubisoft Support Staff 699 posts

    Hello qu1ckset thank you for your post.

    Did the game crash and close itself down, did the game display a black, blue or white screen, did your computer restart itself, or did the game completely freeze so you couldn't control anything?
     
    For the crashes you are experiencing, I would recommend the following steps -
     
    - Verify the game's installation files, through the game launcher, to fix any corrupt or missing files that may be causing the crashes
     
    - Run the game as an administrator via the game's .exe file, right-click on the file, select Properties, select the Security tab, check to make sure the current PC user has Administrator privilege's for this file, as not running as Admin can sometimes cause several problems and can stop the game from being able to save > https://www.ubisoft.com/help?article=000060505
     
    - Update GPU drivers and Windows OS to latest version (Windows 10 update currently Update 21H1 - Windows 11 not currently supported)
    (Updating Windows will also update any supporting software the game and launcher needs such as DirectX, Visual C++ x64 and .NET Framework 4.5)
     
    - Disable all background software in Task Manager and try a clean boot/restart of your PC, in case any software is interfering with the game -
    https://support.ubisoft.com/en-GB/Article/000063761

    - Lower the graphical settings in-game for each graphical setting, then slowly raise each setting back up after playing for 5 minutes in a crowded area, to you find a compromise where the game may not be crashing

    - Make sure the game is whitelisted as not a threat in your anti-virus software, in case it prevents the game from launching or connecting online
     
    - Make a backup of the games config/settings file, then delete this file in case a recent change to the settings may be causing the game to crash (Changing the recommended graphics/video/monitor settings in the game, can sometimes prevent the game from launching)
     
    - Install the game to another HDD or SSD drive preferably, if available. Also try installing the game on a separate hard drive as your Windows OS (Make sure to back up any game save files onto your desktop first, just in case)
     
    - Do a System File Check (SFC) for any corrupted system files and a CHKDSK for any corrupted hard drives -
    https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca
     
    This support article should explain how to perform some of these solutions -
    https://www.ubisoft.com/help?article=000061047
     
    Please let me know if you need any help with the steps above and I will happily explain further.
     

    Official Response
  • qu1ckset
    Original poster 3 posts

    @ubi-milky

    Sorry for the late reply...

    The game crashes to desktop Ubisoft gives me the option to send the report of the crash

    So things I tried and did not work:

    • Deleting and Reinstalling the Game
    • Verifying Game Files
    • Updating Drivers for GPU
    • Updating Windows OS
    • Updating Bios
    • Running Game as Admin
    • Checking Firewall/Anti Virus


    So after a ton of crashes and restarts going through all in-game Graphics settings, the setting that prevented my system crashing to desktop with all other settings set to ultra on 4k was turning down "World Details" from Ultra High down to Very High. I literally tried every other setting and this seems to be the only thing that makes it crash

    So after figuring out Ultra High setting for World Detail is the culprit, I tried more trouble shooting to make sure it was that setting. I tired graphics present on Low, Medium, High, and Very High with World Detail set to Ultra High and it crashed to desktop on all presets. So clearly you guys broke the Ultra High setting for World Detail on the last update, would be awesome if you guys could find a fix for this as this greatly effects in game graphics fidelity!

  • Ubi-Borealis
    Ubisoft Support Staff 3861 posts

    Thanks for the update, @qu1ckset, and for letting us know more about what troubleshooting steps you have tried.

    Just to clarify, these crashes only occur when World Detail is set to Ultra High only? If so, could you please provide us with some additional information to include in your report to the development team:

    • You mention that there are a few locations you can visit in Mercia where the game will consistently crash. Can you let us know what these locations are? This will be helpful for further testing.
    • You mention that the crashes are "random." On average, how long can you play for before these crashes occur?
    • Would you say these crashes tend to happen more often in "busy" areas, such as during raids and in cities where there are lots of NPCs? It's possible these crashes are happening more commonly when there's a lot of activity happening on-screen, so it would be helpful to know if this matches your experience.


    This information will be helpful for the development team when if comes to reproducing the crashes you're experiencing during testing. In the meantime, I would recommend using an alternative setting for World Detail, instead of Ultra High.

    Thanks! 😊

    Official Response
  • qu1ckset
    Original poster 3 posts

    @ubi-borealis

    Yes for the crashes to occur it has to be World Detail set to Ultra High only. I have one save where it will crash in the same spot or leaving this same spot everytime, the spot is in Meldeburne in the tall building with a chest and 3 cages you can open to release prisoners, so leaving the spot the game will crash everytime.

    for the other "random" spot its just walking through an area, if it crashed there, it will crash in that area everytime! but without Ultra High for World Detail it doesn't, and these are busy areas either, can be just walking through a forest or something.


    I have found another area that made the game crash differently ever with World Detail turned down. Well on the mission "Tilting the Balance" Travelling from "Venonis" to "Offchurch" when almost there bit more towards the left like directly south of where the curse mission thing is the game would lock up, while still hearing sound and then eventually crash to desktop with no crash report option. to complete this mission i had to travel by boat and come from the shore to not get crashes.

    this is getting tiresome and breaking immersion, if i find one more bug i might but the game down till the next patch.

  • Ubi-Mark.
    Ubisoft Support Staff 1591 posts

    Hello @qu1ckset,

    Thank you for your detailed report! I passed it along to the development team for the ongoing investigation. Once we have an update, we will let everyone know through the patch notes.

    Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

    Official Response

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