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  • TheDogfather6
    Original poster 1 posts

    Hey all, was wondering if anyone else is having issues with not even being able to download the update for PC? I have over 1TB space, internet working with 1k+ download and 250mb+ upload... I even downloaded 2 games as I kept hitting retry on the ubisoft connect trying to download the update for Div 2... Browsed the store on it too... Restarted the app, booted it up as admin, restarted my PC.. Nothing.

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  • Adrian-11
    564 posts

    @thedogfather6

    Possibly they stopped the update roll out due to multiple game-breaking issues.
    Probably you are better off without it for the time being.

  • vsilverleaf
    3 posts

    @thedogfather6 I'm running into the same thing. Whatever it is, it's not just you.

  • vsilverleaf
    3 posts

    @adrian-11 Might be better off. But if you can't patch, you can't play at all. Guess it's a toss up.

  • UbiStorm
    Ubisoft Support Staff 424 posts

    @thedogfather6 Hey there! I do see that you've tried various troubleshooting steps to get this update to work, but I also recommend trying to verify your game files as well. Let me know if the patch download begins to work after that!

    However, as stated by @Adrian-11 and @vsilverleaf , there is a current issue that came up after the latest patch. If the patch works and you encounter the issue outlined here, don't delete any saves. Keep an eye out here for updates instead!

    Official Response
  • AVFuse
    4 posts

    @ubistorm Having the same issue here. Purchased a PC copy through Ubisoft Store before the update released and it's still on Title Update 1.12.
    I've tried verifying the game files as you mentioned above and it hasn't updated.

  • Ubi-Gizmo
    Ubisoft Support Staff 195 posts

    Hey @avfuse, sorry to hear that the provided steps haven't helped. Could you and @vsilverleaf please try Uninstalling and reinstalling the game for me? Doing this should hopefully push through the next patch.

    In the meantime, if anyone else is also experiencing this issue and have already tried the steps above, could you please let me know?

    Official Response
  • KofromNz
    4 posts

    @ubi-gizmo
    Hi i have the same issue. Purchase ultimate edition from the UBI store.
    Uninstalled and reinstalled after update and still at 1.12 Please help. Thanks

  • Ubi-Froggard
    Ubisoft Support Staff 510 posts

    Hi everyone,

    Just for clarification, is it showing the download / starting it but just sitting at 0% progress or something? If so, can you let me know where the progress is stopping.

    Or is it not showing any updates available but needs one to let you play?

    Official Response
  • KofromNz
    4 posts

    @ubi-froggard

    Hi. When I downloaded the ultimate edition from the store and the game starts, there were no notifications or activitiy looking for an update or a file to download. At the character screen it shows patch 1.12 in the notes.

  • KofromNz
    4 posts

    It consistently crashes. I'll send a support ticket with errors. My system is new and can handle the requirements. Drivers updated and changed settings to low to no availe.

  • AVFuse
    4 posts

    Hi @ubi-gizmo, thanks for the reply.

    I have uninstalled and reinstalled Div 2 with no luck, I also tried verifying the newly reinstalled copy and nothing. Patch notes section in the game still shows 1.12.

    I purchased the Ultimate Edition during the Fall Sale.

  • UbiStorm
    Ubisoft Support Staff 424 posts

    @KofromNz I'm sorry to hear that the game is crashing on top of not running the correct version of the game now. Let me know how that support ticket goes!

    As for this issue with the patch not downloading, would you and @AVFuse try running the game and Ubisoft Connect application in Admin. mode?

    Official Response
  • KofromNz
    4 posts

    @ubistorm
    Hi, thanks for the reply. Yes i have tried everything and researched online. Run as administrator but to luck. Hope you can figure out why this version is not looking for updates or not automatically downloading.

  • AVFuse
    4 posts

    @ubi-froggard I am not prompted with anything regarding a download or update.

  • Ubi-Froggard
    Ubisoft Support Staff 510 posts

    Hey everyone,

    1.12 is correct to see on the main menu. The game wouldn't let you log in to your character if you weren't on the correct version. When you download the game it would download it with the updates available already included.

    Regarding crashing issues, I can see an investigation into these has already been opened up previously and is still being worked on.



    Official Response
  • AVFuse
    4 posts

    @ubi-froggard Is there a way to see what TU we are on while in game or through the Ubisoft Connect launcher?

  • Ubi-Froggard
    Ubisoft Support Staff 510 posts

    @avfuse I'm not sure if it shows in-game as I'm unable to access the game myself currently at my location to double check, but if not you would just need to check the forums News and Announcements section where we would post any patch notes or announcements about a TU to see the current one. The last TU was 13.2.

    Official Response
  • icemcscream
    2 posts

    Ubi you broke the game, AGAIN BLYAT, just like last time, why is it difficult for you to fix everything if you have done it before.

  • Ubi-Borealis
    Ubisoft Support Staff 3861 posts

    Hello there @icemcscream,

    I'm sorry to hear you're encountering issues in-game. Just to clarify, are you having trouble downloading updates for "The Division 2," or are you encountering a different issue? If you can provide us with some more information, we'll gladly take a closer look.

    Thanks! 😊

    Official Response

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