Hi there!

Apologies for the delayed response here, as this may no longer be possible, but you're welcome to submit a video of this issue to us.

If you're able to capture a clip of carts registering for the reward before reaching them, we'll gladly forward this to the game team for investigation. You can upload this clip to a video/file sharing site like YouTube or Google Drive, and post the link in your reply to share the video with us.

Many thanks!

Hello @lemmie88, @SteveZ_Pun and @petek, thank you for the confirmation!

We don't have any updates as for now. Thank you for your understanding while the team continue to look into this! 

Let us know if you have any other questions in the meantime.

Hello @bielik01 and thank you for your message.

If my colleague requested the video from the player, it means we still need it for for a further investigation.

Feel free to get back to us if you have any questions.

@wildhunt Thanks so much for uploading that video! I've sent that over to the team to help with their investigation. Please keep an eye on this forum for updates, and feel free to reach out with any other questions or concerns.

Hey @spirantcrayon22 ,

The team do have access to retail hardware, but there isn't always a guarantee they'd encounter the same issue in the same way, hence why we kindly ask players to provide examples in some instances.

These clips are very beneficial to the team, in allowing them to see the exact steps taken to recreate the issue, so they can repeat this and begin to investigate themselves.

We understand that this issue has been easily reproduced, @SpirantCrayon22. As mentioned by my colleague @Ubi-TheBerry, the development team are interested in collecting additional videos, even if they've been able to reproduce the issue themselves during testing, in case the issue is occuring in another person's game in a different way. Being able to view multiple unique experiences of the issue helps the team greatly when investigating further.

If players are able to provide us with additional videos, then we ask that you share them within this thread so we can pass them along to the dedicated teams. Additionally, please ensure that you have an up-to-date save file uploaded to the Cloud. You can check this by looking for a cloud icon on your most recent saves. The development team can then take a look at these as part of the ongoing investigation.

Thanks!

Hello there @TheNorfolkian!

The development team are interested as much of the player experience as possible in regards to these daily contracts. This includes accepting the daily contract (showing the contract name), arriving at the contract location, and what happens during and prior the quest auto-completing. We have been able to collect a number of videos from players who have encountered this issue in their game, all of which have been helpful for the developers.

We understand that not everyone affected by this issue is able to provide a video, which is absolutely fine. If anyone would like to share a video to help with the investigation, then we welcome them to share those videos within this thread. We will then pass any additional reports along to the dedicated teams for a closer look.

We don't yet have any news to share regarding a resolution, or an ETA for when this may be. Once we have any updates from the investigation, we will let you know within this thread.

Thanks!