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  • HeartlesSv4.2.0
    2 posts

    @ubi-milky It should be under H34RT13SS.

    I'm not really all that worried about the great armor & health runes, although I'd love to have all of my runes back. My biggest concern is the combo runes. I still have the assassination+stealth & critical chance+speed runes, but the rest are gone. The only thing I can think of is I lost them after trying some of the mastery challenges. The furthest I can go back without losing hundreds of hours of gameplay is missing them, too. The AC games are my favorite & the only ones that I spend money on for DLC. If there's anything that can be done to make this right it would be highly appreciated, as I don't want to have a bad experience with my favorite game.

    Thank you for your time.

  • Ubi-Milky
    Ubisoft Support Staff 1359 posts

    Thank you for letting me know this, I can see your cloud saves on this account now, I will make sure they get added to our investigation into missing runes. I too hope we will be able to resolve this soon for our players, thanks again for your help with this.

    Official Response
  • Azhrei21
    46 posts

    @ubi-theberry Well this is happening to me too on PS4. I'm about halfway through the england map. I had 3 +11 HP runes. I had two in my helm. Then I found two 14.9 or whatever HP runes. Obviously I put them both in my helm. About a week ago one of them vanished when I got on the game. I was like wth? But ok... I'll prolly find another. Well I haven't, and now I get on tonight, Eivor is glowing with that Idunn skill bug and I'm like the F? I haven't unequipped my helm, why is he glowing? I look AND MY ONLY OTHER 14.9 OR W/E hp RUNE VANISHED! Fix your game please, before they all go poof... and I don't mean to be rude but in the future maybe play your games before releasing them (to the end)? Or maybe play for longer periods, like entire days (that is the testers jobs right?). Some of these issues I've been posting about lately you prolly will never see if you only play an hour at a time. Like memory leak issues (pop in getting worse over time, things start to not appear like the flame on a torch, etc etc)... and some of these issues aren't random things only a few are finding...

    I don't suppose there's any way you can give my runes back? I doubt it.

  • Ubi-Mark.
    Ubisoft Support Staff 1811 posts

    Hello @azhrei21,

    Sorry to hear about your experience.

    I can see that this issue has been already reported to the development team and it's currently being investigated. I passed along your report in order to speed up the ongoing investigation.

    Once we have an update on this, we will let everyone know through these forums and the patch notes. Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

    Official Response
  • Azhrei21
    46 posts

    @ubi-mark lol i just picked up a 14.9 Rune of Life... i don't want to use it cause it will probably vanish. 😞

    When you fix this please say so in the ps4's patch notes so we know... most games just say absolutely nothing in the update history.

  • Azhrei21
    46 posts

    Oh and like i said before and others have stated, they seem to vanish from our gear right when loading in the game. When this happened earlier tonight I even tried loading all my autosaves from BEFORE the manual save when i quit the game the other day. It was missing in those as well. It's like the game deletes it from our "game account", like if I use Opals, they'll still be gone if i load an earlier save. And thanks to this Idunn skill bug (the glowing constantly until you re-equip the gear you have HP in runes in), i'm pretty sure it didn't disappear at some earlier point and i didn't notice, cause I was never constantly glowing like I was when i logged in. Remember if you unequip gear with HP runes, you glow constantly (like i was when i got on earlier and saw the rune had vanished). The rune going poof would be the same as unequipping said gear (my helm in this case).

    I don't know how you'd figure this out... since it took like an entire week playing all the time before it happened again. Unless you can look at the code being used AS you load the game... see if something is deleting them. Like I said i don't see how it could've happened any other time, I never glowed constantly by accident except for this. And except for this, you have to make that glowy bug happen yourself, and it's 100%. Any piece of gear with HP, just take it off... happens every time.

    The odd thing is I did a quick search, and it seems HP runes are the only ones vanishing...

  • Azhrei21
    46 posts

    OMG man.... I haven't even turned the game off or reloaded a save since those two previous posts on Sept. 22... I just took a nap and left the game paused. I just sold a couple (literally two) extra runes like a 2.0 Crit chance and a minor ranged damaged. Then i went in my inventory cause in the back of my mind I was thinking, i better check on the health runes. I NEVER EVEN EQUIPPED that 14.9 HP rune I just reported finding, AND IT'S GONE! It wasn't on my helm, it just fracking vanished from my inventory...

    I give up. How long do i have to wait to play one of your games these days before all the bugs are fixed? I bought this when it released... god knows why cause I waited till this month to play it...

  • Azhrei21
    46 posts

    Is it possible the game thinks any HP rune over 11 HP is random trade goods to sell when you hold down triangle (PS4)? I doubt it but i'm rarely stopping to sell things anymore. And when this just happened to the 14.9 one i JUST found yesterday, I had just sold all the random trade goods before selling those other two runes...

    Also, why the hell cant' I edit a post after 600 measly seconds? Don't you think we might think of something else after 6 minutes?

  • demonslayer6129
    5 posts

    @ubi-milky same thing just got Excalibur and all my runes from it gone I have the gothic set on and the chest piece takes my 14.9 health runes Everytime and then they all disappear I can't reload a save that has them because my last save was on sep 21. Don't understand how this is a issues that's been going on for months, I don't even want to put runs in the sockets because I'm scared I'ma lose them forever I have the game done and whole map complete so my chances of getting my runes back or slim

  • demonslayer6129
    5 posts

    Been playing the game since it came out now it's ubi so there's going to be bugs but to take months and still nothing about how to get the runes back or why it's happening, I've spent money into this game for my runes that I have grinded for to disappear. 14.9 health runes 4.0 attack runes, and some of my diamond runes, I've done the reloading of saves and nothing the last time I reloaded a save I had more runes missing that before. Please fix this before y'all release more dlc there's at least five game breaking bugs, your mounts can sometimes not let you control them for hours, you can get launched into the sky and the only way down is to die, climbing through latter's and getting stuck, like come on the first post was in March of 2021 idk how y'all let this go on for so long

  • Azhrei21
    46 posts
  • demonslayer6129
    5 posts

    Well just got done doing the Essex story quests and got two 14.9 runes and I told my self don't equip them, so I didn't I make a save file and go back to inventory, and what do you noo all my great health runes that I haven't equipped because they keep disappearing, disappear in seconds and I tried to reload that save with them on it and there gone on that two, 6 months this been going on. you want to put out more dlc and weapons in the game and work on odyssey but can't put out a reason to why this is happening, yes it's not a money issue other wise y'all would be on it but it's still supper frustrating that I've been playing Ubisoft over four years and have spent at least 2000$ on your games , I love playing them they bring me joy that no other games give me. Please 🥺 help and try to push this first before y'all release more content.

    spoiler

  • demonslayer6129
    5 posts
    This post is deleted!
  • demonslayer6129
    5 posts
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  • Ubi-Borealis
    Ubisoft Support Staff 4552 posts

    Hello there!

    I've merged some similar threads about disappearing runes into a single Megathread. I apologise if any ongoing discussion has been disrupted by this merge. By creating a single thread about this issue, it helps us to keep all reports and updates in one place.

    The development team are aware of this issue occurring in-game, and are currently investigating further. We have forwarded all reports that have been shared with us within this thread as part of the ongoing investigation. If you have been affected by this issue and notice that any of your runes have disappeared from your inventory, please can you provide us with the following information:

    • Which runes have disappeared? Please specify if these runes were equipped at the time they disappeared.
    • Which gear sets/weapons are you using? Please let us know if you have multiple gear sets equipped.
    • What actions did you carry out prior to the runes disappearing? For instance, if the runes disappeared after completing a certain quest, after loading up a save, after fast travelling etc.


    We can then pass these reports to the development team for a closer look.

    @Azhrei21 - Thanks for sharing an update regarding your report about your missing HP runes. Rest assured that any updates from the investigation will either be shared within this Megathread or within the News & Announcements forum, so please check these places regularly for any new information.

    I'm sorry to hear that some of your runes have also disappeared despite not being equipped to any gear. I've added the additional information you've shared with us to your initial report so the development team can take a closer look at this.

    @demonslayer6129 - I'm sorry to hear that some of your runes have also disappeared after collecting Excalibur. Thanks for letting us know which gear set you have equipped, as well as which runes have disappeared. Just to let you know, I've merged your images into your most recent update. Thanks for sharing these with us as well. I've passed on your report to the development team so they can use it in the ongoing investigation.

    If we require any additional information from either of you regarding your experiences with disappearing runes, we will reach out within this thread.

    Thanks! 😊

    Official Response
  • AuditoreAC3
    1 posts

    This would be a first time thing for me. This glitch (assuming or bug) happened after doing a master challenge. It happened twice doing the challenge totem by the river (for got the name, lower right hand corner of the map.) And saw my gear that I got through Reda opal. That had runes equipped, vanished from the weapon and inventory. The runes that went missing involved parrying creates a fire circle, increase assassination damage when close to full health, parrying ignites weapon, parrying restores health, and increase attack after each hit. After 274 hours into my favorite installment in Assassins Creed, this glitch hurt my gaming spirit. All i have is photos of my gear missing runes. I love the support and hard work you guys are putting in this. And know sometimes in a live service game, bugs happen. I've encountered little bugs here and there (Ireland sleep cycle, and thor's hammer visual) for the most part. My Valhalla experience has been more than worth it. But help on this matter, would be greatly appreciated. Thank you for your hard work!

  • Ubi-Borealis
    Ubisoft Support Staff 4552 posts

    Hello there @AuditoreAC3! Welcome to the forums 🙂

    I'm sorry to hear that some of your runes have disappeared from your gear after completing a Mastery Challenge. Thank you for taking the time to share your report with us, and for letting us know which runes have disappeared. The development team are aware of this issue and are currently investigating further. I've now forwarded your report so they can take a closer look at this as part of the ongoing investigation.

    We don't yet have any updates to share with you from the development team regarding the disappearing runes. If you haven't already, I would recommend that you try loading an earlier save from before the Mastery Challenge to see if your runes are returned.

    As soon as we have any new information to share regarding this issue, we will let you know within this thread and within the News & Announcements forum.

    Thanks! 😊

    Official Response
  • Lidodin
    2 posts

    @ubi-borealis Hello!
    This just happened to me today. I completed the gold trial of the bear on Lolingstone Bandit Camp and all my equipped runes are completely gone from my armor and weapons except my bow. This is horrible I just bought more helix credits to look cool and this has ruined my day. I had the Hel's Damnation Armor set and my weapons were Frostruin and Sinner Skull. I didn't notice right away and no longer have a save to go back and get my runes. Please help, thanks!
    My runes were,
    x5 Great Rune of Life
    x5 Great Warrior Rune
    x4 Great Shell Rune
    x2 Great Combustion Rune
    x2 Great Rune of Tactics
    x1 Spark Guard Rune
    x1 Curative Guard Rune
    x1 Thegn Rune

  • Ubi-Mark.
    Ubisoft Support Staff 1811 posts

    Hello @lidodin,

    Thank you for the update! I passed it along to the development team for the ongoing investigation. Once we have more details to share, we will let everyone know through the patch notes.

    Apologies for any inconvenience caused by this and if you have any additional questions, please let us know!

    Official Response
  • Lidodin
    2 posts

    @ubi-mark
    Hello Mark,

    So will those runes just be lost to me forever? Because that was several months of grinding the buggy Trading Post whose inventory wouldn't always reset.

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