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  • lolol934
    Original poster 15 posts

    Some dude and I lost my hardcore character during the keener cutscene. We opened the door after he went to his dying spot on the footbridge.
    As you can see in the clip, there is one sitting on the ground and a second keener, which shoots at us. Yea, we lost both characters.

    This can be reproduced every time by opening the door too early.

    The guy in the clip uses ALT+F4 trying to log out as fast as possible to survive, but as he relogs you can see his character is already gone.
    My character died right after the cutscene. You walk out of the door in "Haven" and die immediately. Pretty unfortunate, wasting a lot of time like this.


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  • lolol934
    Original poster 15 posts


    Screenshot of my character gone too.

  • UbiStorm
    Ubisoft Support Staff 631 posts

    Hello @lolol934 . I'm sorry to hear that this has happened, especially on hardcore characters! Thank you as well for that video clip as well. Just to clarify further, after you got out of the cutscene your character died from the gunshots inflicted during the cutscene that was playing? Or were there still two Keeners and that's how you died? Have you noticed of this also happens when not playing a hardcore character?

    Official Response
  • lolol934
    Original poster 15 posts

    @ubistorm Yep, my character (unfortunately no video) died right after the whole cutscene, but from the inflicted gunshots in the cutscene. So the second "Keener" killed us while we were on the footbridge. I saw him shooting me during almost the whole cutscene.
    After the cutscene ends at the footbridge ends, there is another cutscene in "Haven". After the "Haven" cutscene, you'll usually walk out of the door, but I died immediatly after the haven cutscene ended. Like walking out and dropping dead on the ground. I hope that helps.

    Should be the same on softcore mode, but I didn't try to force it. I saw a clip once, were there was still a SHD gadget, like a mortar turret which killed the player in the cutscene.

    So a damage immunity for the player in a cutscene should fix the problem, right?

  • Ubi-Froggard
    Ubisoft Support Staff 2211 posts

    @lolol934 Thanks for reporting this and I'm also sorry to see this happens. I have reported the issue to the game team along with the video you linked. Hopefully a damage immunity during cutscenes can be added easily to help prevent it happening anywhere else too.

    Official Response
  • Adrian-11
    868 posts

    @ubi-froggard

    Why the heck there is a second Keener???!!! That's the problem!

  • Ubi-Froggard
    Ubisoft Support Staff 2211 posts

    @adrian-11 I know that he shouldn't be there at all. It's such an odd bug. I'll update the thread whenever I have an update back on this.

    Official Response
  • Ubi-Orion
    Ubisoft Support Staff 1222 posts

    Hey there folks.

    The Division team has requested more info on this particular issue. If any of you are still affected by this if you can provide as much of the following information it would be greatly appreciated.

    • A link to a video with the entire last mission
    • Did you perform any unusual glitch to kill or to cause Keener to behave unexpectedly during the mission?


    @lolol934

    Do you have a link to the full video/stream of this speedrun you linked the clip from you can provide for us?

    Thanks!

    Official Response
  • lolol934
    Original poster 15 posts

    @ubi-orion
    We didn't perform any form of a glitch as far as I know.

    Here is the full VOD, I don't know how long he keeps his VODs or how long twitch does. So maybe you guys save it on your end.
    https://www.twitch.tv/videos/1188030121

    The death is right at the end!

  • Ubi-TheBerry
    Ubisoft Support Staff 2385 posts

    Thanks for this @lolol934 !

    Are you able to provide any clips of you attempting the mission yourself so we can pass those onto the team, as this is also what they've requested?

    Much appreciated!

    Official Response
  • lolol934
    Original poster 15 posts

    @ubi-theberry
    Unfortunately, like I mentioned in a post before, I didn't record any gameplay at that exact moment. So I can't provide any footage from my end.

    I'm not the only one experiencing this.
    There is a reddit post for example, mentioning the same thing.
    https://www.reddit.com/r/thedivision/comments/feh4z0/aaron_keener_fight_loop_bug/

    We can hear a turret killing us while the cutscene is playing.


    As I stated before, just make the player immune in a cutscene to prevent this, which should be the case anyway. Maybe you can pass this to the team, because it really sucks in hardcore dying to something like this.


  • Ubi-TheBerry
    Ubisoft Support Staff 2385 posts

    Ah I see thanks for letting me know @lolol934 , I'll pass the Reddit thread onto the team too and we'll let you know should we hear more from them!

    Thank you for your help!

    Official Response

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