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  • Zyakatum
    Original poster 1 posts

    Hi, during quick moves, such as from a skyscraper to a map of NY or Washington to NY, the game shuts down the computer completely. I've tried other games to see if there is a power failure. No, it doesn't happen in any other game, and only in the Division when I'm trying to move quickly. Once I'm in the game and playing classically, this error will not appear. Plus, it's not always. It appeared on Saturday, I tried it on Sunday and it didn't do it once. It happened again yesterday. Fast transfer from DC to NY - the computer has completely shut down. Now I'm afraid to play it so as not to ruin any component: ((In addition, I found a thread on Reddit, where he solved it last February, and as I see it, it's still happening. Sorry for the google translator. https://www.reddit.com/r/thedivision/comments/f3moqh/pc_shuts_down_when_playing_division_2/

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  • Ubi-Froggard
    Ubisoft Support Staff 808 posts

    Hey @zyakatum

    I'm sorry to hear your computer is shutting itself off whilst playing the game. Please can you go through the steps in this article first of all, to rule out any of the most common causes.

    If you still have issues after this, we would need to look into your system files (DX Diag and MSINFO) to get a better look at what could be the cause.

    To send us the files, please reach out via support ticket / live chat or social media private message on the links below:

    Tickets & Live Chat:
    https://support.ubi.com/en-gb/Cases/New/

    Twitter:
    https://twitter.com/UbisoftSupport

    Facebook:
    https://www.facebook.com/UbisoftSupportUK/?brand_redir=348896167463

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