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  • killerjames425
    Original poster 1 posts

    I haven't played Division 2 for a while, and in the past few days there was 2 Updates to Division 2 and after the 2nd Update I figured I would Play
    When I started the Game it's like I just Bought it = I could chose between starting a Level 1 or go to Level 30

    What the heck has happen to my 4 builds and all my stuff ?

    This is on my Xbox One X and I'm scared if this happened on Xbox then Most Likely PC Version will happen also.

    Please fix my account and restore everything I have done in Division 2

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Borealis
    Ubisoft Support Staff 4132 posts

    Hello there @killerjames425! Welcome to the forums 🙂

    I'm sorry to hear that you have lost access to your characters and your save data following the recent updates. I've checked your account and I can see that you have a support ticket open regarding this issue. I can see that a member of the Player Support team has reached out to you, requesting some more information. Please check out your support ticket when you're next able to, so we can continue investigating your lost data further.

    I'd recommend that you continue receiving support via your ticket, as this will prevent any confusion or loss of information within the forums.

    Thanks! 😊

    Official Response
  • Ghosty445
    1 posts

    @killerjames425 I have had the same issue on PC and have been told they cannot restore mine.

  • UbiSushiVamp
    Ubisoft Support Staff 630 posts

    Hello, @ghosty445! I see that you have an open ticket with our support team about your missing progress for the Division 2. Please give the newest step they have sent a try and update the ticket with any further information. Our teams will be happy to help look into this for you!

    Official Response

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