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  • Dankmeister72
    Original poster 1 posts

    After updating to 1.3.1, AC Valhalla freezes up multiple times, then eventually crashes altogether. The game will freeze randomly in the middle of gameplay; it doesn’t matter which region or which mission I’m on. After freezing, the screen goes black, then closes out to the Xbox One Home Screen. Sometimes it happens after an hour or two of gameplay, or it happens 5 minutes into a game. It’s getting frustrating because this happened only after updating to 1.3.1. It never happened prior to that update.

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  • Ubi-Mark.
    Ubisoft Support Staff 2974 posts

    Hello @dankmeister72,

    Sorry to hear that your game keeps crashing following TU 1.3.1.

    Can you please perform all of the troubleshooting steps listed in this article? Secondly, can you please reinstall your game? This will help you to eliminate any potentially corrupted files that can lead to crashes.

    Many thanks and if you have any additional questions, please let us know.

    Official Response
  • BluesyGlint8535
    1 posts

    My game has the exact same issue. I can barely play without worrying that my game is going to crash. I tried all the troubleshooting methods. If this issue will not get fixed I want a refund then cuz you guys are scamming me. I haven't been able to play for an entire week.

  • Ubi-Oxavo
    805 posts

    Hello @bluesyglint8535 and welcome to Discussions.

    I am sorry to hear about game crashes. Could you please confirm if you play on Xbox one or Xbox series X? and which steps you have already taken to remedy this issue. The more information you can give regarding your experience, the better equipped I am to assist you.

    I look forward to hearing back from you.

  • Just.kapeller
    1 posts

    Game keeps crashing while characters start flashing, then kicks me to Home Screen .

  • Ubi-TheBerry
    Ubisoft Support Staff 5454 posts

    Hey @just-kapeller ,

    Thank you for getting in touch, I'm sorry to see you're having issues!

    Have you already given the steps previously linked from our troubleshooting guide a try?

    Please make sure you have if not and let us know if there's any change.

    Thank you!

    Official Response

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