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  • 0 Likes/8 Replies/1699 Views
    and5566
    Original poster 4 posts

    I built the iron tower and the quest says to wait for the queen to arrive but her airship is just hovering at the corner of the map.

    you can see from these pictures her airship staying in one place.
    can't upload the save file says no privilege and at https://www.ubisoft.com/en-gb/help/contact it says can't upload file of this type as well as exceeded file upload limit

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  • Ubi-Milky
    Ubisoft Support Staff 2605 posts

    Hello and5566 thank you for getting back to us and thank you for those images.

    As you have had come trouble creating a support case, I have went ahead and made one for you. Please try to access your new case by visiting this link > https://www.ubisoft.com/en-us/help/cases

    Your case number is 15418278. If you can upload your save file to that case, that would be fab. I believe the limitation is 5mb, so you may or may not need to zip the file. Once you have uploaded it, please let me know back in the forum and I will pass this on to our Anno QA team.

    In the meantime, please try the following steps to see if this will fix the hoovering airship issue >


    Official Response
  • and5566
    Original poster 4 posts

    @ubi-milky tried dx 12, verify cache, reinstall didn't work. I zip the file but it didn't compress much can't manage to upload it so instead I made this link hope it suffice

    https://drive.google.com/file/d/173j_gYdHXVZ-fTmhJkBYFXHxGP06FUcd/view?usp=sharing: (https://drive.google.com/file/d/173j_gYdHXVZ-fTmhJkBYFXHxGP06FUcd/view?usp=sharing)

  • Ubi-Viral
    Ubisoft Support Staff 2366 posts

    @and5566 Thank you for the link to the file. I have attached this to the case. Can you please update the case with a description of the issue and a support agent will get back in touch with you asap.

    Thank you.

    Official Response
  • and5566
    Original poster 4 posts

    @ubi-viral so first my case was closed even though the problem still there, then they tell me I need to upload a video? can't they just analyze the save file? they also tell me to verify files and reinstall again which I tried and told y'all it didn't work.

  • Ubi-Orion
    Ubisoft Support Staff 1244 posts

    @and5566

    Hey there.

    For bugs we typically do ask for video as standard, if it's something you can possible provide. The reason is that even with the save file some issues can be difficult to replicate or reproduce unless exact steps are followed and a video allows us to see exactly which steps have been taken.

    If it's not possible for you to provide for us that's fine I'll let the team know. I can see that this issue has been reported to us previously but we haven't had too many instances so it appears this is quite a rare issue you've encountered so we'll attach your save file for now and if you can provide a video we'd appreciate it but it's not mandatory. Thanks!

    Official Response
  • and5566
    Original poster 4 posts

    @ubi-orion the save is bugged no need to recreate or replicate anything load the save and you will see the bug, the camera is on top of the queen not moving. I have talked people who ran into the same bug, some just demolish and rebuild the tower so they don't report it. It seems the skyscrapers are blocking the airship's pathfinding.

  • Ubi-Karl
    Ubisoft Support Staff 1534 posts

    Hey @and5566, thanks for sharing all of the information regarding the issue you ran into and as it stands, I can now confirm that this has been forwarded to our development team for further review.

    Apologies about the inconvenience this may cause and if you do have any further queries or run into any other difficulties, feel free to reach out at any time!

    Official Response

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