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  • Ubi-Milky
    Ubisoft Support Staff Original poster 2605 posts

    Hello Anno Explorers, please use the following guidelines, when reporting bugs or issues, in our Player Support forum >>

    Before creating a new thread, please check to see if your issue has been already mentioned by another player, to prevent duplicate threads about the same issue.

    Our current Known Issues can be found here > https://trello.com/b/rldv58ho/anno1800-known-issues-list: (https://trello.com/b/rldv58ho/anno1800-known-issues-list)/


    When reporting a bug, please provide as much as the following information as possible in your post and create a separate thread for each bug >>
     

    • The exact quest name or DLC where this was encountered, if applicable
    • Replicate Steps: The exact steps you took in-game, before the issue appeared
    • A screenshot of the issue, or preferably a short 1-minute video clip
    • A link to your affected save file
    • Please also disclose if you are using a modded game

     
     

    How to capture a Screenshot >>

    Please press the CTRL, ALT and PRT SC keys together on your keyboard, this should save your image to your Windows clipboard, which you can then paste into a program such as Paint and save as either jpeg or png image, then post in the forum. (Maximum image dimensions you can upload in our forums are 2000x2000 pixels, 2mb max size, thank you)
     

    How to capture a Video >>

    On Windows 10, you should have access to a program called Xbox Game Bar. If you press the Windows key and G key, this should bring up the game bar itself where you have the option to record a clip. Your recorded videos should store in this location by default > C:\Videos\Captures
     
    Please keep clips under 1 minute in length to avoid large file sizes and please upload them to a video hosting website such as Youtube or Imgur etc, then post the link in the forum for us to view.
     

    Sending us your save file >>

    Your save files for the game are located here by default > %userprofile%\Documents\Anno 1800\accounts\

    To send them to us, you can attach them to a new case on our Ubisoft support website using this link, and then letting us know you have done this, in your forum thread > https://www.ubisoft.com/en-gb/help/contact

    Alternatively, you can also upload your save file to a file hosting websites such as Google Drive, then give us the link to download it in your forum thread, if this is easier for you.


    Other ways to report a bug >>

    If you prefer, you can also contact us privately about any issues you have encountered, via our following support channels >
     
    Twitter Support > https://twitter.com/UbisoftSupport
    Facebook Support > https://www.facebook.com/UbisoftSupportUK/
    Ubisoft Email/Live Chat Support > https://www.ubisoft.com/en-gb/help/contact

    Official Response
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