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  • xICEYxCHEEKSx
    Original poster 5 posts

    So, lately this problem has been going on for 2 weeks. This usually NEVER happens before at all, but out of nowhere, it did. I updated my drives, ran the game as an administrator, reinstalled it 3 times (3 hours in total) including trying to switch drives, tried to verify the game files, but nothing. Here is what it looks like afterward:

    https://gyazo.com/4662ae1f37221f75eab3e112c714f2d4

    I'm starting to give up and I'm turning really desperate since I really enjoy the game a lot, but I can't because of this.

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  • Ubi-Froggard
    Ubisoft Support Staff 1241 posts

    Hey @xiceyxcheeksx,

    First of all, welcome to the forums and I'm sorry to see you are having an issue playing For Honor lately and thanks for letting us know what you have already tried.

    Could you just clarify if this is this happening when you try to launch the game or is it crashing with this message whilst playing?

    Also, were you able to play perfectly fine recently before this issue started, or has it been some time since you had played the game and had only just reinstalled it?

    Official Response
  • Dextershaya
    2 posts

    @xiceyxcheeksx Im having the same problem!!! apparently ubisoft isnt downloading the launcher for the game along with it 😕

  • UbiStorm
    Ubisoft Support Staff 631 posts

    @dextershaya I'm sorry to hear that you're encountering this issue as well! Did you recently download the game? I also highly recommend running through these steps for PC to see if they allow the game to launch as it should. Please let me know how it goes!

    Official Response
  • xICEYxCHEEKSx
    Original poster 5 posts
    Hey @xiceyxcheeksx,

    First of all, welcome to the forums and I'm sorry to see you are having an issue playing For Honor lately and thanks for letting us know what you have already tried.

    Could you just clarify if this is this happening when you try to launch the game or is it crashing with this message whilst playing?

    Also, were you able to play perfectly fine recently before this issue started, or has it been some time since you had played the game and had only just reinstalled it?

    @Ubi-Froggard It was when I try to launch it. It was perfectly fine before this happened so I didn't really understand why it was happening. I press play, It was lunch, at the first part where its suppose to be some sort of logo fading in with a black background, It happens there. It would say For Honor then say (not responding) on the top left.

  • Ubi-Froggard
    Ubisoft Support Staff 1241 posts

    @xiceyxcheeksx Thanks for the reply. Do you know (or can you check) if you have done any Windows updates or graphic driver updates since you were last able to play fine? If so, you could try undoing those back to the previous state it worked fine in, just to see if either of those would be causing a problem.

    Official Response
  • Envy_Nero
    2 posts

    I am having this consistent issue with the For Honor Launching for roughly 3+ Hours now where i launch the game and when it starts opening the tab the game just automatically goes to not (Not Responding) i have not been Alt Tabbing back and forth from doing this action nor have i been not waiting i have tried majority of what people recommend and im still yet to access my new game which i have just finished downloading to play with friends i have tried opening through Administration furthest i ever got was the Warning Message when it loads before instantly crashes i have updated my drivers (i have done this previously beforehand before i even got the game) i have never played For Honor and the first day i get to play it i cannot experience the game im out of options and out of people to ask what can i do to help solve my problem.

  • Ubi-WheelyDuck
    Ubisoft Support Staff 621 posts

    Hey @envy_nero,

    Sorry to hear that you have been having this trouble when launching the game.

    It is great to hear that you have already followed some troubleshooting steps, if you haven't already I would recommend to complete our PC troubleshooting guide in full to configure your device.

    Any further trouble just let us know as we are happy to help.

    Official Response
  • xICEYxCHEEKSx
    Original poster 5 posts

    @ubi-froggard No I haven't, I only updated them yesterday to hopefully fix my For Honor problem

    also idk how to do that

  • Ubi-Froggard
    Ubisoft Support Staff 1241 posts

    @xiceyxcheeksx No worries, if you have had the issue on multiple drivers already don't worry about trying it. If you have done all the other steps in the link that UbiStorm mentioned above, please could you reach out through a private message on one of the options below so we can get your system files (DX Diag and MSINFO) from you to look into this further.

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    Official Response
  • Envy_Nero
    2 posts

    @ubi-wheelyduck Thank you for the reply shows you care for the community i have scanned through your PC Troubleshooting Guide and i have done all of them tasks i have messaged a friend to help me solve this problem and i have gone into the Settings.ini and have tried changing the resolution due to that could cause the problem im having at this current moment of time people know this fix on Steam but not on EpicGames which is where im launching For Honor but i have the Ubisoft Recommendations downloaded to run said game Any advice on what i can do on the EpicGamesLauncher side of things i have tried running them all in Administration and i have also allowed both Ubisoft Connect and EpicGames to be allowed into my Windows Firewall Defender my friend who has tried helping me has said my specs are all good to the run the game but they do not know what else to do on the EpicGames side of things could it be their end or do i need to do something else? - Nero

  • UbiStorm
    Ubisoft Support Staff 631 posts

    @envy_nero Hey there! Thanks for letting me know everything you've done so far to resolve this issue as well. Since it does appear that you've exhausted all of our troubleshooting steps, I highly recommend doing as @Ubi-Froggard suggested above! Grab your MsInfo and DxDiag files, and submit them via a ticket so that we can get a better look at what could be causing this issue for you.

    Official Response
  • xICEYxCHEEKSx
    Original poster 5 posts

    @ubi-froggard alright i got the dx and misinfo thing, where do I send it from.

  • Ubi-Milky
    Ubisoft Support Staff 1404 posts

    Hello @xiceyxcheeksx thanks for the reply, if you have tried our troubleshooting steps without success, I would suggest making a support ticket on our support website.

    I have already gone ahead and created a case for you, what I need you to do next is attach those system files, dxdiag and msinfo to this link > https://www.ubisoft.com/en-US/help/cases

    Your case number will be 15458933, once you can upload those files, we will have our agents investigate this crash and freeze further for you, thank you.

    Official Response
  • S1r_Sm0k3al0t
    58 posts

    Okay I am having same issue as well. The game ran just fine yesterday. Today I decided to do a clean Windows installation and install my games back and now For Honor does not want to run all it does its crash or stop responding. You guys have serious issues with everything how am I having problems after a fresh install of Windows.

  • xICEYxCHEEKSx
    Original poster 5 posts

    @ubi-milky Done.

  • Ubi-TheBerry
    Ubisoft Support Staff 1397 posts

    Hey guys!

    @xICEYxCHEEKSx - I can see we're already responded to your case with additional steps, please give them a try and respond to your case with the results, we'll keep the discussion there for the meantime to prevent any crossed wires or confusion.

    @S1r_Sm0k3al0t - Thank you for reaching out, I'm sorry you're still having access issues with the game!

    As it sounds as though extensive troubleshooting has already been done, could you please also create a support ticket with your system files so we can take a closer look?

    If you have any issues creating a ticket, please let us know and we can create one for you too.

    Thank you!

    Official Response
  • S1r_Sm0k3al0t
    58 posts

    @ubi-theberry Yes go ahead create a case because I am unable to create one for some reason. You guys have some serious problems with everything of your products. I have my system files hopefully you guys can figure this out quickly not going to keep my hopes up.

  • Ubi-TheBerry
    Ubisoft Support Staff 1397 posts

    I can see you've been able to create a case on the site yourself successfully @s1r_sm0k3al0t , we'll be in touch via that case soon.

    Something I have noticed though are your drives, one being a Microsoft Storage Device, just to confirm you do not have the game or Ubisoft Connect installed on your :E drive?

    Official Response
  • S1r_Sm0k3al0t
    58 posts

    @ubi-theberry Well I actually got it working apparently it was the drivers that was causing the problem not sure why though it was the same drivers I have had previously. I did a fresh copy of Win 10 and the use the same drivers had problems. I guess Geforce Experience had a new driver so I updated and the game ran just fine. To answer your question no C drive is OS, D drive drive apps and games and e drive is backups and downloads.

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