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  • Dragoness31
    Original poster 7 posts

    A few days ago I used all my opals to get something from Reda, so my Opal count was at 0. In playing today, I had collected a few opals and when I looked at my inventory, my opal count is still 0. I'm sure I've collected a few opals since I spent all the ones I had. I'm not sure what's happening. I guess I need to stop collecting them until I'm sure this is fixed.

    I am playing on an Xbox Series X. I have the latest game updates, the console is completely updated. The network connection is wired as well. My gamertag is Dragoness31

    I took a few screenshots

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

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  • Ubi-Keo
    Ubisoft Support Staff 3635 posts

    @dragoness31 I'm sorry to hear that you are experiencing this. I have checked your account and it shows that you should have 52 opals in you inventory at the moment.

    Could you please provide a video that shows you have the latest update installed (1.3.1) this can be seen in the bottom right corner on the main menu screen before you load your save. Then can you go into your inventory and show your opals total.

    Official Response
  • Dragoness31
    Original poster 7 posts

    @ubi-keo I have the video. I tried to attach it, but I got the message that I do not have enough privilege's. It's in my OneDrive, so here's the link, I hope you can view it.

    https://1drv.ms/v/s!AhatorG89J_HzBJdEoaWf-ltTnHK: (https://1drv.ms/v/s!AhatorG89J_HzBJdEoaWf-ltTnHK)

    If you can't view it, I have it downloaded and I can upload it to YouTube if necessary

  • Ubi-Keo
    Ubisoft Support Staff 3635 posts

    @dragoness31 Thanks for the video you provided.

    Can you also go to the Ubisoft Club whilst in game, then hover over your avatar then provide a screenshot just so I can check I am looking at the correct Ubisoft account you are playing the game on.

    Official Response
  • Dragoness31
    Original poster 7 posts

    @ubi-keo I have done what you asked, however I did it after restarting my console and taking a new update. Before I did this, I was having trouble connecting to Ubisoft Connect from in the game, I was getting a message about the server being unavailable. After the update and restart, I was able to connect to Ubisoft connect from in the game, I had to take the picture with my cellphone because Xboxes only allow you to take screenshots in games. I have gone into my inventory and I now have 52 opals. So either the update fixed it or perhaps the restart did it.

  • Ubi-Keo
    Ubisoft Support Staff 3635 posts

    @dragoness31 Thanks for the screenshot. I'm pleased to hear that this issue is resolved since installing the latest update.

    If you have any further issues please let us know.

    Official Response

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