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  • siebenachtel30
    Original poster 4 posts

    Hello Folks,
    I hope someone can help me ou here. I have a new PC (10900KF, RTX 3080 Ti: (https://www.otto.de/p/captiva-highend-gaming-i62-733-gaming-pc-intel-core-i9-10900kf-rtx-3080-ti-32-gb-ram-1000-gb-ssd-wasserkuehlung-1501543142/#variationId=1501543144)) and after the installation of Anno it will not start. Means the Ubisoft Connect window is opening but nothing more. The "sandglass" is turining but the programm will not start, see screenshot. I think it has something to do with the GeForce graphic card and the treiber, but I couldn't find anything to solve the problem.
    Many thanks in advance for your Input!
    Torsten

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Viral
    Ubisoft Support Staff 2299 posts

    Hey, Torsten!

    Sorry to hear that you are experiencing an issue with ANNO 1800 not starting on your new PC.

    Thank you for the screenshot this is most appreciated. In order to troubleshoot this issue, please try the steps HERE.

    Should you need further help please do not hesitate to get back in touch.

    Thank you for your time.

    Official Response
  • siebenachtel30
    Original poster 4 posts

    @ubi-viral Hello, the actions you have linked for troubleshooting are not working. This problem is very annoying because I have now all DLC's and I can not play them. Do you have no other user with the same or simmilar problem?

    Best,
    Torsten

  • Ubi-Mushy
    Ubisoft Support Staff 674 posts

    @siebenachtel30 Thanks for giving those steps a try.

    To troubleshoot this further, you'll want to submit a case: (https://ubi.li/AvxjK) on our support site. Please make sure to include a short description of the issue, as well as your DxDiag and MSInfo files.

    Please feel free to reach out on the forums with any other questions or concerns.

    Official Response

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