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  • ChookeyDawg
    Original poster 2 posts

    Hi!

    My game crashed while I was questing in the Arctic. When I try to reload the save it crashes during loading. I can't remember the name of the quest but it's the one where you find the beached ships after blowing up the ice, right as I was clicking the left ship the game crashed.

    I can reload an earlier save but I'm worried I'll get back to this part and have it crash for me again, so I hope this can be resolved somehow.

    Thanks in advance!

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  • Ubi-Viral
    Ubisoft Support Staff 2298 posts

    @chookeydawg Hey! Sorry to hear that the game is crashing for you when questing in the Artic. In order to troubleshoot this please try the steps here:

    https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/troubleshooting-technical-issues-on-pc/000061047

    Should the issue happen again at the same point please let us know.

    Thank you.

    Official Response
  • ChookeyDawg
    Original poster 2 posts

    @ubi-viral

    Hi, thanks but it doesn't seem to help.

    • System requirements - My computer meets the requirements, I have 100hrs in the game without issues before this.
    • Windows is updated
    • I tested with administrator rights, it still crashes
    • I verified the game files and unistalled and installed the game again, still crashes.
    • I updated my graphics card drivers, still crashes.
    • I tried disabling as many background applications as possible, testing after each was disabled. Still crashed every time.
  • Ubi-Thrupney
    Ubisoft Support Staff 2224 posts

    Thanks very much for trying those steps for us, @chookeydawg - really unfortunate that they haven't solved the issue, but great that we've ruled out the basics as solutions!

    In that case, we'd seek to troubleshoot further with some system files, which we can use to see what information Windows' Error Reporting has logged about the crash you've had. You'll find our guide showing how to generate those system files here.

    You can then get in touch with us at any of these links, to either submit a support ticket or directly message us on social media, and we'll be able to accept those files from you.

    https://ubi.li/support
    https://ubi.li/twitter
    https://ubi.li/facebook

    In your message to us, feel free to link to this forum topic so they can see you've already done the basic steps. Please also try to describe to them what happens when the game crashes - does it quit out to desktop automatically, do you get an error message, do you have to force quit the program with task manager, and so on 🙂

    Let me know if you have any trouble generating those files, or getting in touch!

    Official Response

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