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  • AduL8TioN
    Original poster 5 posts

    Hello guys, I'm playing on Assassin’s Creed® Valhalla (PC) and I'm experiencing voices and music issues on the new update 1.3.2.
    You can see here


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  • Ubi-Keo
    Ubisoft Support Staff 2480 posts

    Hi @adul8tion and welcome to the forums.

    I am sorry that you are experiencing audio issues in Assassin's Creed Valhalla.

    Can you please go through PC troubleshooting steps in the support article here then try again.

    If the issue persists could you confirm the following:

    • Did you experience any audio issues before installing the 1.3.2 update?
    • Have you only experienced this issue outside of the Animus or does this also occur whilst playing as Eivor?
    • What your audio output is? (Stereo, surround, 5.1, etc)


    Can you also try changing the language to English to see if the issue still persists. If it doesn't can you then change the language back and try again.

    Official Response
  • AduL8TioN
    Original poster 5 posts

    Hi @Ubi-Keo ! Thanks for your answer.
    After few attempts closing and reopening the game, the bug disappeared. Guess it was a temporary thing?
    I haven't experienced any audio issue before the new update, I have experienced this issue outside of the Animus and also with Eivor. My output speakers (Realtek(R) audio).

  • AduL8TioN
    Original poster 5 posts

    @ubi-keo Seems like that this bug appears at disappears.

  • UbiStorm
    Ubisoft Support Staff 590 posts

    @adul8tion Thank you so much for all of that information! I'm glad to hear that it finally resolved for you, even if it took a few relaunches. Just to clarify further, however, did the issue pop back up again after it was seemingly resolved?

    Official Response
  • AduL8TioN
    Original poster 5 posts

    @ubistorm Unfortunately yes! Also in game the audio disappears magically.
    You wont' be able to hear the surrounds, only the footsteps.

  • AduL8TioN
    Original poster 5 posts

    @adul8tion Before the new update everything was fine

  • Ubi-Keo
    Ubisoft Support Staff 2480 posts

    @adul8tion I'm sorry to hear that you are still experiencing the issue.

    Could you please go through the PC troubleshooting steps in the support article here then try again to see if that helps.

    Official Response

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