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  • dermiss
    Original poster 1 posts

    Anyone else having issues with PS5 audio of Far Cry 6, Pre rendered cut scenes are fine but real time cut scenes have no dialog audio, can see there mouths moving but no sound I can only hear ambient background noise and sound effects all settings are at default.

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  • Ubi-Borealis
    Ubisoft Support Staff 6078 posts
    Best Answer

    Hello there!

    I'd like to reach out to you all with an update from the investigation into missing audio / sounds in-game on PlayStation. The dedicated teams have been looking into this further. They have been unable to reproduce this issue when carrying out testing following recent game updates. As this issue can no longer be reproduced in-game, we will now be marking this thread as "Resolved."

    If you are still missing any audio / sounds in-game, please can you provide us with the following information:

    • What is your audio set-up (Speakers / Headset etc)?
    • The steps that you took prior to the audio stopping in-game, and the steps you took afterwards.
    • Can you let us know which audio is missing (i.e. footsteps, gunshots, dialogue etc)? Is any audio playing at all?
    • When does the audio tend to disappear? Is it after a certain amount of playtime, or is it random?
    • Are you playing in solo mode or co-op mode when the audio disappears?
    • Please can you upload your save file to the cloud. This support article can help you to do this.
    • A video that shows the missing audio in-game. If you can show you in-game audio settings in this video, that would be very helpful.


    I'd recommend uploading any videos to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread we can take a closer look at. We can then forward these reports to the dedicated teams for further investigation.

    Thanks! 😊

    Official Response
  • Ubi-Mark.
    Ubisoft Support Staff 2768 posts

    Hello @dermiss,

    Thank you for bringing this to our attention!

    Firstly, can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potentially corrupted files that can lead to this issue. Secondly, can you please confirm if you're using any headset? What are your current audio settings in-game and on your TV/monitor?

    Can you please confirm if your English pack is currently installed? You can check this out by highlighting your game on your PS5 menu, selecting the options button on your Dualsense controller, and then choosing ''Manage game content''.

    If your content is installed, can you please provide us with a screenshot of this along with a short video of this occurrence, so we can investigate it further for you?

    Many thanks and if you have any additional questions, please let us know!

    Official Response
  • AELMASRY
    1 posts

    There's no dialogue sound in cutscenes only background sounds. I tried restarting my ps5 a few times and starting a new game each time but the problem still persists. Gave up in the end and decided not to ruin the game experience by playing a broken game until its fixed. Shame I pre ordered the most expensive bundle for this.

  • spyraras
    3 posts

    My game has issues with dialogue only audio and subtittles during the first cutscenes.Every other sound is playing ok,just the dialogue.Also a minor problem,at the cutscene at the beach the face of the two characters are like they got painted with silver(i cant explain it better).
    Finally i have the same issue that had been reported again during the launch of AC Valhalla and Watch Dogs Legion,where my disc is a ps4 version cant be upgraded to ps5 as its from a different region,although i bought it from a big retail company.

  • UbiSushiVamp
    Community Representative 1138 posts

    Hello, @aelmasry! I am sorry to hear that there is no dialogue sound on PS5 during cutscenes. Please give this troubleshooting guide a try to test if it helps resolve this for you. If it does not could you please share your audio settings in game? Also, are you using a headset, your tv speakers, or another way for audio? Please let me know, thanks!

    Official Response
  • UbiSushiVamp
    Community Representative 1138 posts

    Hello @spyraras! I am sorry to hear that you are missing audio in cutscenes with Far Cry 6 along with being unable to upgrade your Ps4 version to the Ps5. For the audio issue please give this troubleshooting guide a try and let me know if it helps! If it does not, please take a video of this occurring. For the upgrade issue please try to see if you can upgrade this way : --Insert the PS4 game disc.
    -Go to the game hub for the PS4 game.
    -Select the 3 dots "..."
    -Select "VIEW PRODUCT"
    -Select the upgrade offer on the game hub and review the upgrade offer.
    -Select Download to download/purchase content.
    Thank you!

    Official Response
  • AmerikanParadox
    1 posts

    @dermiss yeah I have no audio on gunshots. Didn't happen until like 8 hours in.

  • chuckmalley
    4 posts

    Anyone else's audio screwed up to the point of making the game unplayable?

    • Guns not making sound except for reloading
    • Vehicles not making any sound
    • Voices gone from cutscenes
    • Radio plays the lyrics but no music
    • Audio levels are all over the place (background sound effects being WAY too loud)
  • bigdaddybs
    2 posts

    Hi, I bought FC6 today. I bought the PS4 version. The option to upgrade to PS5 wasn't available as it appears you have shipped Russian region discs to Western Europe.

    I found a work around by opening a Russian account. I'm eventually in, but there is no dialogue sound in cut scenes.

    I've performed your trouble shooting but to be avail.

    Absolute shambles

  • Ubi-Viral
    2366 posts

    @chuckmalley Hey! Thank you for getting in touch and sorry to hear that you are experiencing audio issues in-game.

    In order to investigate this issue further, would you be able to take a video of this happening please?

  • AnimusLover
    313 posts

    @bigdaddybs Same. Have to install the English pack.

  • chuckmalley
    4 posts

    @ubi-viral Where would you like me to upload it? Tried in here and it says I don't have enough privileges to do so.

  • chuckmalley
    4 posts

    @dermiss im getting very similar, no voices, guns don't make sound except for reloading, vehicles don't make sound, radio plays lyrics but no music, all ambient sounds seem like they're 10x louder than they should be. Didn't start until after about 8hrs of gameplay. Trying a reinstall now 🤞

  • klau782
    1 posts

    Same issue 6 hours in ps5 vision. No dialogue and sound after fast travel a few times from hideout networks.

  • ironic_freeman9
    1 posts

    Hey guys i have far cry 6 ps4 disc version and have audio issue can someone help me with a fix all the settings are on normal so they r not tappered it was working for few hours and suddenly stopped can not even hear gun shots only some background music

  • KingSee
    1 posts

    @thorhammer96 same on ps5

  • jason.nkh
    1 posts

    @ubi-mark

    Hi. Same problem still happening on my PS5 Digital ver. FarCry 6. I had tried all your troubleshooting methods you said, and even open a new game, but all doesn’t work.

    I have took a video for your reference, please check out the link below



    Looking forward for the update, I like this game so much!

  • versollato
    2 posts

    Guys I don't have any sound in my Far Cry 6 game since like 3 days ago... and is becoming very frustrating. Does anyone knows how to fix this? Please make a video os photos how to do it and share the link! This people of @Bugsoft only cares about money! 1 year delay to release the game and comes like this? Let's go Brandon!

  • versollato
    2 posts

    @animuslover how? Please give a link how to do it

  • AnimusLover
    313 posts

    @versollato Assuming you have the Russian disc, if you go to manage game content on the ps4/ps5 hub it will show the different language packs. Select the English pack.

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