ubisoft discussions

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  • Jake-Hawkins
    Original poster 7 posts

    I keep getting booted from the servers so my Ubisoft+ games close on me, this is not a good user experience. Farcry 6 closed on me at least 6 times already.

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  • travo5200
    2 posts

    Welcome to my world. This is seriously annoying. What a garbage launcher. Wait for the Ubisoft mod reply with a "Connectivity Guide" basically blaming you for the problem. How about they create a launcher that doesn't need any of that stuff and just works like every other game launcher on the planet.

  • Ubi-Milky
    Ubisoft Support Staff 4158 posts

    Hello @jake-hawkins thank you for getting in touch with us.

    To rule out if this is a connection problem or the game crashing, would you please navigate to the Ubisoft Connect 'hamburger' menu, then select 'Go Offline'

    Relaunch the game then test to see if the game kicks you or the game crashes, then we will know that this is not caused by any internet connection.

    Official Response
  • Jake-Hawkins
    Original poster 7 posts

    @ubi-milky Did you even read my post? The issue is that losing connection to YOUR servers closes the game because you CANT play ubisoft+ games offline. It ALWAYS coincides with Ubisoft Connect telling me it lost connection. And before you even try it, my connection is running stable EVERYWHERE else.

  • Ubi-Nacho
    Ubisoft Support Staff 1736 posts

    @jake-hawkins Hi there.

    Ubi-Milky has asked if you're able to launch the game in offline mode so that we can identify if the crashes still occur when there is no connection to our servers needed - apologies if this was unclear at all.

    We'd use this as a test to identify if there is an issue within the games files causing a crash, or if it is purely based on loss of contact with the servers.

    If you could let us know if you encounter crashes in offline mode it would be much appreciated, and we'll be happy to help from there.

    Official Response
  • sltrhouseking
    2 posts

    @ubi-nacho We CANNOT play FC6 in "Offline Mode" Because with Ubisoft + you need to be ONLINE.

  • Jake-Hawkins
    Original poster 7 posts

    @ubi-nacho again, it is a UBISOFT+ game, i CAN NOT launch this in offline mode.

  • Ubi-Nacho
    Ubisoft Support Staff 1736 posts

    @jake-hawkins Hey,

    Apologies for the previous response, you're correct in saying the connection is necessary.

    After checking, the servers are functioning as intended at the moment. Could you please take a look at the steps outlined in our PC troubleshooting here.

    If crashes persist after following these steps please reach out to us!
    Thank you.

    Official Response
  • Jake-Hawkins
    Original poster 7 posts

    @ubi-nacho Its simply closing without an error message, not crashing. The only thing i see is a message from Ubisoft Connect that im not connected to the servers and some features are unavailable.

  • Jake-Hawkins
    Original poster 7 posts

    Looking at https://outage.report/ubisoft: (https://outage.report/ubisoft) it does look like some issue is present.

  • Jake-Hawkins
    Original poster 7 posts

    And again, reports on the above website increase and my Ubisoft Connect Client keeps losing connection to the servers. Fix your servers or remove the online requirement!

  • travo5200
    2 posts

    @jake-hawkins

    I did find that using an adblock DNS was causing this issue on mine. I was using PiHole but don't have access to that right now so I had my router set up for AdGuard DNS and that is what was causing my issues. I changed the DNS in my router and the disconnections stopped. If you are using a PiHole, you can whitelist the Ubisoft strings to allow it to communicate better.

  • Sleevedagger
    3 posts

    @jake-hawkins Hi, don't know if this helps anyone but I had the same issue. I fixed the problem by turning off cloud synchronization in the uplay settings options. Not had a single crash since.

  • xXk3nn3thXx
    1 posts

    Still no fix for this? havent had this problem before, but today it stops often. no network. tried to disable cloud saving, but no... been playing farcry6 and other ubisoft+ games with this pc on this network for a long time, no issues concidering network till today. Please just make it available offline, would make it so much easier..

  • Ubi-Borealis
    Ubisoft Support Staff 6075 posts

    Hello there @xXk3nn3thXx! Welcome to the forums 🙂

    I'm sorry to hear that you're experiencing a crash on launch when playing Far Cry 6 via Ubisoft+. Thanks for taking the time to share your report with us, and for letting us know what steps you've already tried.

    I've taken a look, and it seems like there was some degradation taking place when you reached out to us, which may have been causing this issue for you. Are you still having trouble launching Far Cry 6 via Ubisoft+?

    If you're still having issues, would you be able to try all of the steps from this basic PC connectivity troubleshooting support article? These steps help to tackle a number of common causes behind connectivity issues in-game, and provide us with a great starting point for any additional investigation that may be required.

    Thanks! 😊

    Official Response

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