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  • Teinzus
    Original poster 17 posts

    Dear Ubi Support,
    I recently updated the game and I find these annoying white borderes on two sides of the picture during loading screen and ingame. On the menu there are no such white fringes.
    Upto date graphics drivers and most recent AC update.


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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Keo
    Ubisoft Support Staff 5332 posts

    Hi @teinzus I'm sorry to hear that you are experiencing an issue with white borders on your screen.

    Could you please go through the PC troubleshooting steps in the support article here then try again.

    If the issue persists then can you please check your monitor resolution matches the resolution in game, if it does then close the game and delete the config file for Assassin's Creed Valhalla. After you have done this launch the game again and a new config file will be created.

    The config file should be located in the following location: C:\Users\<Username>\Documents\Assassin's Creed Valhalla\ACValhalla.ini

    I would still recommend making a backup copy of the config file before you delete it.

    Official Response
  • Teinzus
    Original poster 17 posts

    @ubi-keo Thanks for the suggestions.
    Nothing of it helped.

    But I tried a tip from reddit of 2020 that said you have to delete your cache and file_cache under C:\Users\..\Documents\Assassin's Creed Valhalla\
    I did this and it was the solution!
    No more white borders.

  • Ubi-Keo
    Ubisoft Support Staff 5332 posts

    Hi @teinzus thanks for the update, I'm pleased your issue is resolved and the white borders are no longer present.

    Official Response

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