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  • Samuchao
    Original poster 3 posts

    Hi everyone,
    I've got a problem. When I start playing, the voice audio is totally mute, but environment audio is regularly audible.
    I've tryed to download the Italian audio package, but the download doesn't start.
    How can I solve this issue?
    Thanks to all!
    Bye,
    Samuele

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  • Ubi-Keo
    Ubisoft Support Staff 2468 posts

    Hi @samuchao and welcome to the forums.

    I'm sorry to hear that you are experiencing issues with Italian audio in Assassin's Creed Valhalla.

    Can you please go through the Xbox Series X|S troubleshooting then try downloading the Italian audio pack again.

    If the issue persists can you go to the audio settings on your Xbox and change the speaker audio to 'stereo uncompressed' if it is currently set to 7.1 or 5.1 then try again to see if that helps.

    However if that does not work then could you please provide a video that shows you are unable to hear any dialogue and show your in game audio settings that you are using. Could you also provide a screenshot of your Xbox audio settings and your TV audio settings.

    Official Response
  • Samuchao
    Original poster 3 posts

    @ubi-keo thank you for the usefull answer. Actually I'm re-downloading the entire game. I will let you know at the end!

    Thanks again!
    Samuele

  • Ubi-Keo
    Ubisoft Support Staff 2468 posts

    @samuchao You're welcome and thanks 🙂

    Official Response
  • Samuchao
    Original poster 3 posts

    @ubi-keo I solved by re-downloading the game from scratch.

    Best regards,
    Samuele

  • Ubi-Keo
    Ubisoft Support Staff 2468 posts

    @samuchao Thanks for the update.

    I'm pleased the issue is resolved, I hope you enjoy the game.

    Official Response

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