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  • Rhyagell
    Original poster 5 posts

    Hello,

    I am getting this error in Valhalla whenever I look at just 1 photo on the World Map.



    This happens all of the time, and happens all of the time in Odyssey as well. It has been quite some time since launch for either titles, and it still persists. I've tried on a fresh install of Windows 10 before and just recently upgraded to a fresh install of Windows 11, same thing. Anyone know what is causing it, and how to fix it?

    Thanks!

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  • Ubi-Keo
    Ubisoft Support Staff 2905 posts

    Hi @rhyagell I'm sorry to hear that you are receiving an online service error.

    Can you please go through the connectivity troubleshooting steps then try again to see if that helps.

    Official Response
  • Rhyagell
    Original poster 5 posts

    @ubi-keo Hello,

    I have already tried resetting network hardware. I've run through all of the go-to command prompt resets and flushes as well. I am also on a wired connection, no wi-fi. As for software conflicts, I am on a fresh install of Windows 11. The only things installed right now are: Steam, Vivaldi, Origin, Ubisoft Connect, Discord (which I have tried leaving off) and Corsair iCUE software (which is needed for my mouse setup). I do not have anti-virus software and haven't needed it for over fifteen years, but I have tried disabling the Windows Defender software and even tried adding exclusions to both games. I have also updated Windows to the latest version.

    Lastly, UPnP is enabled. I haven't tried port forwarding as I had no idea it needed it. I'll try it and report back.

    EDIT

    Port forwarding did not help anything. 😞

  • Ubi-Keo
    Ubisoft Support Staff 2905 posts

    @rhyagell Thanks for the update, I'm sorry to hear that none of the troubleshooting has helped.

    I have looked into this further and I can confirm this issue was reported previously to the development team and it is still being investigated.

    I will forward your details onto them.

    Apologies for the inconvenience caused.

    Official Response
  • Rhyagell
    Original poster 5 posts

    @ubi-keo Hello,

    Thank you for updating me on the situation, and don't worry, wasn't an inconvenience at all! Hopefully they figure out what is causing the issue soon, would really love to b e able to share and view world photos! Thanks again!

  • Ubi-Keo
    Ubisoft Support Staff 2905 posts

    @rhyagell You're welcome.

    Official Response

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