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  • Ryu837
    Original poster 15 posts

    HELLO I have waited so much for this game and spent to have it, how after a year we can still have bugs? Corrupted data and impossible to properly finish the quest "an eventful awakening", I tried everything, safe mode, ps4 database rebuild 
    I'm on ps4, I restarted the game at least 4 times, I deleted the app and therefore I suffered your update 1.3.2 TWICE, 52 GB and I still can not evolve frankly that saddens me, please I would like a solution. thank you 

    the quest after which is cruel fate located at Florli , it is this place that makes my game crash .... for the moment

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Milky
    Ubisoft Support Staff 1066 posts

    Hello Ryu837 thanks for getting in touch with us. I am sorry to hear that you continue to experience a crash with this particular quest.

    Can I just check if the quest you refer to actually called A Cruel Destiny? As I am unaware of the Cruel Fate name. Can I also ask what you are doing in this quest when it crashes for you each time?

    Official Response
  • Ryu837
    Original poster 15 posts

    @ubi-milky

    good evening, thank you for your promptness.
    yes it is that name, I was wrong.
    I do nothing, at the beginning it was when the quest "an eventful awakening" ended I was immediately teleported to florli; but a while ago I was able to make a quick trip to avoid staying there but I have to do this quest, as soon as I approach florli, the game crashes. and i noticed when the game automatically teleported me that the island has texture issues, it is bugged.
    I will take pictures of where I am now and try to send them
    I try to play as best I can.
    undefined

  • Ryu837
    Original poster 15 posts

    @ubi-milky and my game will be in french on the pictures

  • Ubi-Keo
    Ubisoft Support Staff 2350 posts

    @ryu837 Thanks for clarifying this.

    Can you please confirm what happens when the game crashes. Do you get the blue crash screen with an error code or does the screen freeze and you have to close the game?

    Could you also provide a video demonstrating this issue.

    Have you also tried loading a previous save before you completed the previous quest then tried doing it again? If not can you please try this to see if you are able to proceed.

    Official Response
  • Ryu837
    Original poster 15 posts
  • Ryu837
    Original poster 15 posts
    This post is deleted!
  • Ryu837
    Original poster 15 posts

    @ubi-keo okk

  • Ryu837
    Original poster 15 posts

    @ubi-keo I'm going to send the video

  • Ryu837
    Original poster 15 posts

    anyway can you see the pictures ?

  • Ryu837
    Original poster 15 posts

    @ubi-keo I want to put the video but "you don't have enough privilege for this action" :'/

  • Ryu837
    Original poster 15 posts
  • Ryu837
    Original poster 15 posts

    @Ubi-Milky hello , how are you ? please can i have help ?





  • Ubi-Keo
    Ubisoft Support Staff 2350 posts

    @ryu837 Thanks for the screenshot showing the error that you receive. So it appears the the application data is corrupted. Usually if your save data was corrupted you would receive an error in game to notify you of this, this appears to be related to the game files that are installed from the disc.

    I have looked into this issue and the common steps to try are uninstalling the game, rebuilding the database then reinstall the game which I understand you have already tried. As you have a disc version of the game could you please check the disc to ensure there are no marks or scratches on the disc. If the disc looks fine I would still recommend giving it a clean with a lint free cloth and then try again.

    If the issue still persists could you try installing the game on another PS4 console if possible and play the game for up to an hour. If you don't experience any crashes could you then login to your profile on the same console and download your save from the PlayStation Cloud and try loading your save file and see if the game crashes again.

    Official Response
  • Ryu837
    Original poster 15 posts

    @ubi-keo OK I will try that, thanks but please, please, please talk to the developers to investigate and fix the issue for the next update, hopefully soon

  • Ubi-Keo
    Ubisoft Support Staff 2350 posts

    @ryu837 As I previously mentioned if the issue was related to your save data being corrupted you would generally receive an error in game notifying of you this, either to say your save file cannot be loaded or a failed to save error.

    This error mentions that application data is corrupted which is the installation of the game on your console. Hopefully testing it on another console will help to see if its an issue with the game disc or your save data.

    Official Response
  • Ryu837
    Original poster 15 posts

    @ubi-keo hi, excuse the time taken to debrief you; so the problem has been solved when I remove the update I mean remove the application from the ps4 and after that I rebuilt the database in safe mode then after the ps4 has turned on again I I put the disc back and the application was installed again, version 1.0.0 And once in the game I noticed that my saves were corrupted but with version 1.3.2 the latest version of the game, the game did not report this.
    so now i'm playing with version 1.0.0 with some small bugs and long loading times but at least i can play when after the last update i couldn't.

    So I restarted the game and even though for the moment the quick saves work, I started the game now with manual saves.

    I thank you very much for all your patience, your availability I did not think I would have an answer as is often the case on the forums of certain video game development studios and especially as quickly and especially I thought you were bots, lol 🙂

  • Ryu837
    Original poster 15 posts
    This post is deleted!
  • Ubi-Keo
    Ubisoft Support Staff 2350 posts

    @ryu837 You're welcome and thanks for the update, I'm pleased to hear that you have been able to play the game again, however without having the latest update installed you may encounter bugs and glitches that were resolved in title updates that were released.

    We are aware of an issue where some players save files are showing as corrupted after installing the 1.3.1 update and this is being investigated.

    I would recommend installing the latest update again and then try loading the latest manual save that you have created to see if it works. However I understand that you may not wish to try this in case you encounter the issue again. I would also recommend creating at least three manual saves and keep overwriting the oldest manual save each time you save the game, this way you will always have a save to revert back to in case you encounter any issues.

    I can also assure you that we are real human beings and not bots 🙂

    Official Response

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