ubisoft discussions

Quick Suggestions

  • SoldierHer0
    Original poster 2 posts

    Me and a friend are trying to play multiplayer. He will either crash to desktop with directx issue in the lobby, or about 5-10 minutes in game. We have tried all troubleshooting we could find to no avail.

    he has:

    increased virtual memory to max

    switched between DX11 AND 12 many times in game.

    changed DX11 and 12 in engine.ini between the two many times.

    reinstalled Anno 1800 twice.

    updated drivers to latest and rolled back many times.

    Turned steam to offline mode

    Closed all background applications

    Has not got a windows screen saver enabled.

    My game seems to be perfectly fine, but my buddy has exactly the same configurations and fixes as me yet, gets this error. I contacted via live chat a while ago and the support employee told me its a possiblr account issue (what???? It's a microsoft API that allows games to access hardware on Windows PC's) I hope the forums shed more support than just "get your friend to get in contact it may be an account issue". We have been trying to fix this to play mp for days. I hope you can understand my frustration.

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-TheBerry
    Ubisoft Support Staff 3274 posts

    Hello @SoldierHer0 ,

    Thank you for getting in touch and sharing the steps tried already!

    I personally don't believe this is account based, however it is very difficult for us to be able to provide more tailored support without speaking with your friend directly.

    If you could please have them create a ticket on our Support Site and attach their DxDiag and MSinfo system files, we will be more than happy to take a further look.

    They're also welcome to Direct Message us on Facebook or Twitter.

    Thank you!

    Official Response

Suggested Topics