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  • anonymousss32
    Original poster 3 posts

    I’m playing the quest Reeve of Wincestre.
    After I found Goodwin i try to pick up the document in the house but I can’t.
    Can you help me fix this bug?

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Nacho
    Ubisoft Support Staff 985 posts

    @anonymousss32 Hi there!

    Thank you for sharing these details, sorry to hear you've not been able to pick up this document.

    Could you confirm that your game is on the most recent update 1.3.2? If this is not the case, could you please update the game, and let us know if the issue persists?
    Just to be sure, could you also confirm that the document you're unable to collect is the clue placed just in front of the fireplace?

    Thank you!

    Official Response
  • anonymousss32
    Original poster 3 posts

    It is updated to 5.0.0.
    No, its not in front of a fireplace but the highest floor in a house.

  • Ubi-Oxavo
    Ubisoft Support Staff 255 posts

    Hello @anonymousss32 and thanks for getting back to us.

    Thanks for clarifying those details for us. I would kindly ask you to perform the basic troubleshooting steps provided in this FAQ. If the issue persists, please record the short video, upload it on any video hosting of your choice and send us the link. 

    Feel free to get back in touch if you need us.


    Official Response
  • redveghead
    1 posts
    It is updated to 5.0.0.
    No, its not in front of a fireplace but the highest floor in a house.

    I am also having this issue, on PC, version 1.4.0. When you try to get the documents by breaking the lock on the door to the left through the small window, the door you need to break doesn't show a lock. When you try to get through the door on the outside, it doesn't let you in. You can't get through this step on the "find and get the documents" on the Reeve of Wincestre level. Please help, I can't progress through the game!

  • Ubi-Oxavo
    Ubisoft Support Staff 255 posts

    Hello @redveghead and @anonymousss32,
    Could you both confirm that you are unable to rescue Goodwin in the quest The Reeve of Wincestre as the locked door won't open after the barricade has been destroyed?
    If the issue is different, please record the video and send us the link so we can investigate.

    Please let us know if you have any additional questions.

    Official Response

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