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  • raunchy_ronty
    Original poster 1 posts

    I recently purchased AC Valhalla and for some reason I have two black bars on top and bottom of screen and during cutscenes the black bars turn red flashing. I have a 16:9 monitor which supports 1920x1080 resolution and I set it that way but still no solution. Can I please get a fix for this problem ASAP. And the settings detects my native aspect ratio as 4:3 while my monitor in 16:9. Even when I switch screen or change to windowed, there is no fix for this thing. Please help me out. I am on windows 11 and I bought this game from Epic Games and installed from Ubisoft Connect.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Parlagulf
    13 posts

    @raunchy_ronty Hello!

    I'm no Ubisoft employee, but I also had some resolution issues similar to these, (although on Win10). The thing that fixed the problem for me was to switch to windowed mode, to borderless windowed mode, then back to windowed mode, then you can probably set it back to whichever mode you want to use!

    I hope this helps a bit! 🙂

  • Ubi-Froggard
    Ubisoft Support Staff 2289 posts

    Hey @raunchy_ronty

    I'm sorry to hear that you are having these black + red bars around your game window. Could you give the steps that @raunchy_ronty has suggested above and see if that works out for you too.

    If you still have an issue, could you let us know if it is the same effect in windowed, borderless and full screen modes?

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