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  • locked topic_solved [RESOLVED] Unable to continue game after encountering Snowshoe-52662BB9 error | POST HERE

    0 likes/46 replies/2097 views
    RoseGamingx
    Original poster ubisoft:x-posts, 4

    I try to start my old profile, but it dont work. There come the Error Code "Snowshoe-52662BB9" and thats it.

    What should i do?

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  • Ubi-Borealis
    Ubisoft Support Staff ubisoft:x-posts, 6075
    Best Answer

    Hello there,

    I'd like to reach out to you all with an update regarding the investigation into the Snowshoe-52662BB9 error some of you have encountered in-game. This issue should have been resolved following the release of Title Update 5. We will now be marking this thread as "Resolved."

    If you are still encountering this error in-game, please don't hesitate to share your report within this thread so we can investigate this further. Please include a screenshot of the error message, and let us know what action you took that triggered this error message in-game.

    Thanks! 😊

    official-response
  • DruzilSupreme
    ubisoft:x-posts, 2

    Reporting an error in Farcry 6 where I received the following message after crashing out of the game back to main menu (approx. 2 hours into game)

    "ATTENTION1:snowshoe-52662"
    Please progress in the main campaign to unlock online play

    Full reboot and validation have been carred out and I'm unable to re-enter the game. Same error returns. There doesn't appear to be a named save file active any longer.

  • DruzilSupreme
    ubisoft:x-posts, 2

    @druzilsupreme (Windows 10)

  • Ubi-Karl
    Ubisoft Support Staff ubisoft:x-posts, 1534

    Hey @DruzilSupreme, thanks for getting in touch and I am sorry to hear about this issue that you ran into there.

    First and foremost, for troubleshooting purposes and specifically for the crash issue - give the following steps a go and see if it helps.

    Should this continue to persist, is there any possibility you could provide us with screenshot showing the error message?

    official-response
  • K1D_RUTHLESS
    ubisoft:x-posts, 1

    Got the error code Snowshoe-52662BB9

    and now my 5 hours of progress is comepletely gone. Im [censored].

  • Ubi-Viral
    ubisoft:x-posts, 2366

    @rosegamingx

    Hey! We are sorry to hear you are having connectivity issues. We advise you to try the following steps : https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/000063668

    If the issue persists, please give us the following information :

    - What were you doing when the error occurred?
    - If you're playing co-op, does the error happen for the other player in the session?
    - Screenshot of tracert

    Thank you.

  • RoseGamingx
    Original poster ubisoft:x-posts, 4

    - What were you doing when the error occurred?
    I just clicked on "continue game" and got the error code while loading. It says that i should play the campagne first before i start co-op.

    - If you're playing co-op, does the error happen for the other player in the session?
    I dont play co-op.

    - Screenshot of tracert
    https://imgur.com/a/EK4IFb4

  • SigurdRage
    ubisoft:x-posts, 1

    I am also having this issue, apparently after a save got corrupted, I have been trying to revert to an earlier version but have so far been unsuccessful, even the saver interface in the menu under new game doesn't recognize my save data that I JUST forced a download of from the ubisoft cloud

  • Ubi-Viral
    ubisoft:x-posts, 2366

    @rosegamingx @SigurdRage Thank you both for replying and thank you for the screenshot of the tracert.

    It is strange that you are getting this error, in order to look into this further we are going to need to look more closely at your network on a 1:1 support basis.

    Please contact us via a support case here. Once your support case is created please reach back here with your case number.

    Thank you.

  • RoseGamingx
    Original poster ubisoft:x-posts, 4

    @ubi-viral I created a new game. My save game was deleted, but i dont know why.

  • Sayeon
    ubisoft:x-posts, 4

    I have the same problem and i don't want to create a new game and lose all my progress. Is there some solution?

    Edit : it look like my save was deleted too, at least if i click new game i don't see anything in the menu

    Edit2 : i am on pc, and i can see my save file on my computer. (C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\...\5266)


  • Sayeon
    ubisoft:x-posts, 4

    @k1d_ruthless Same here, but i still find the save on my computer. It just look like the game can't read it.

  • SlipTriggeR
    ubisoft:x-posts, 2

    Was playing with no problems or bugs until the game suddenly crashed. When I tried to restart and click Continue Game, I get:
    "Continue playing through the campaign to access online features. You have been returned to the Main Menu. Snowshoe- 52662BB9"
    I have 8hrs and 50 minutes of play time.
    Please help.

  • SlipTriggeR
    ubisoft:x-posts, 2

    @sayeon I have the same probelm. Is there a way to download last save from cloud?

  • Sayeon
    ubisoft:x-posts, 4

    Here the case number : 15477111

  • Sayeon
    ubisoft:x-posts, 4

    @sliptrigger I think the save from the cloud is corrupt too. I open a case with the support but i don't think they will be able to do something. I start a new game because i was not really far ( 5-6 hours) but if it happen again i will stop. Right now everytime i stop I make a zip of my save just in case.

  • hk821
    ubisoft:x-posts, 1

    Can't read my save file.
    please help me.

  • Strung.Out2
    ubisoft:x-posts, 1

    Hi
    Since yesterday when my game crashed, I can't continue my game. I never played co-op, only regular campaign.
    What should I do to solve this?

    Link to a short clip showing the error:
    '>

  • Ubi-Borealis
    Ubisoft Support Staff ubisoft:x-posts, 6075

    Hello there!

    I have merged together several threads about encountering the Snowshoe-328F5E0F into a single Megathread. Creating a single thread helps us to keep all updates and information from an investigation in an easy-to-find place. I apologise if any ongoing discussion has been disrupted by this merge.

    I'm sorry to hear that you've been encountering this error in-game. Thank you for taking the time to share your reports with us. To help us to investigate this issue further, can you please provide us with the following information:

    • Which platform do you use (PC/PlayStation/Xbox)?
    • Are you using the Quick Resume / Switcher feature if on console?
    • What were you doing before this error occured?
    • Did this error occur during co-op play? If so, did your partner also receive the error code?
    • What troubleshooting steps have you tried, if any?
    • Are you able to send us a screenshot of the error message? I'd recommend uploading your image to a sharing platform, such as Google Drive or One Drive, as this will allow you to post a shareable link within this thread.


    Once we have been able to collect these reports, we can forward the information to the dedicated teams for further investigation.

    Thank you 😊

    official-response
  • knechtodawas
    ubisoft:x-posts, 8

    I encountered the same error. My story so far: The game crashed due to a full hard disk. Afterwards my save game was corrupted and I was unable to continue the game (recognizable by the snowshoe-52662BB9 error and 1 KB file size of my save files). Unfortunately the corrupted files were already synced to the cloud when I realized this issue. However one of the four save files on my hard disk has not been affected (there are two xxx.char.save files and two xxx.sav.save files in the save game folder).

    By doing a backup of this intact file, deactivating cloud sync, starting a new game and copying the backupped file back to the save game location I got the following situation:
    I can continue my game without the snowshoe error. Hooray! However the character is level 1 and has no weapons (due to the xxx.char.save file being created from scratch by starting a new game before) Thus I am not really able to finish the game. Does anybody know if you can use a XXX.char.save file from another user? This would be the only possibility to continue playing I think.


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