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  • vizibal
    Original poster 5 posts

    When I try to solve the puzzle, my PC freezes completely when standing on the right side column with a reflector on it after lighting up the unstable structures (somewhere around 3:46

    ). I guess it's where the dialogue should start.
    I verified the files of the game, updated my GPU drivers after encountering this kind of bug the first time in the Seven Sisters anomaly (see 52:30
    for the exact location). I could get past that one after 5-6 tries somehow, but this one just keeps freezing. Setting the graphics to the lowest possible didn't help either. I have an Asus Xonar DGX card if it's an audio related issue.

    System specs:
    Windows 10 Pro 64-bit (version: 21H1, build: 19043.1288)
    16GB RAM
    i5 6600K
    Radeon VII
    the OS and game are installed on SSDs

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  • Ubi-Viral
    Ubisoft Support Staff 985 posts

    @vizibal Hey! Thank you for getting in touch and sorry to hear that you are experiencing this issue with the Basilica Ruins puzzle crashing your PC.

    Thank you for the videos you have provided and thank you for the troubleshooting you have done.

    Can we ask that you please create a support ticket and submit to us your system files.

    Once done please reply back here with your case number.

    Thank you.

    Official Response
  • vizibal
    Original poster 5 posts

    @ubi-viral Hi! My case number is 15534320

  • Ubi-Viral
    Ubisoft Support Staff 985 posts

    @vizibal Thank you for providing your case number. I can see that we have responded to you on your case. We will continue support there.

    Thank you.

    Official Response
  • vizibal
    Original poster 5 posts

    For anyone encountering this bug: I had to go through a long list of troubleshooting steps provided by the support team, but after reinstalling the MS Visual C++ Redistributable packages I was finally able to solve the puzzle without crashing.

  • Ubi-Froggard
    Ubisoft Support Staff 819 posts

    Hey @vizibal

    Glad to hear that has resolved it for you and thanks for updating the thread to let others know the solution that worked for you too 🙂

    Official Response
  • vizibal
    Original poster 5 posts

    @ubi-froggard Seems like it was too early to celebrate, the Thornburg Henges anomaly also crashed 😞 After a few unsuccessful attempts I decided to try the other puzzles and finished two of them without any problems. Then the Needles at the Isle of Wiht froze almost immediately, then near the rotatable prism at the end on the 2nd try. Should I reopen the ticket to continue the troubleshooting or create a new one?

    To make things worse, I have to sit through the unskippable intro videos, the 'checking for add-ons' part (that won't even start without me pressing a button), and do the whole anomaly from scratch each time. Not exactly user friendly process. Other console ports doing the same doesn't make it any more acceptable.

  • Ubi-TheBerry
    Ubisoft Support Staff 979 posts

    Sorry to hear the issue is still happening @vizibal !

    You're always able to re-open a ticket at any time so if you could please update your original ticket on this with some up to date system files and we'll continue to look into this.

    Thank you!

    Official Response
  • vizibal
    Original poster 5 posts

    @ubi-theberry Several crashes later I managed to finish the last to anomalies as well. I would rather not spend any more time on this issue than I already have.

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