ubisoft discussions

Quick Suggestions

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Viral
    Ubisoft Support Staff 2366 posts

    @vizibal Hey! Thank you for getting in touch and sorry to hear that you are experiencing this issue with the Basilica Ruins puzzle crashing your PC.

    Thank you for the videos you have provided and thank you for the troubleshooting you have done.

    Can we ask that you please create a support ticket and submit to us your system files.

    Once done please reply back here with your case number.

    Thank you.

    Official Response
  • vizibal
    Original poster 8 posts

    @ubi-viral Hi! My case number is 15534320

  • Ubi-Viral
    Ubisoft Support Staff 2366 posts

    @vizibal Thank you for providing your case number. I can see that we have responded to you on your case. We will continue support there.

    Thank you.

    Official Response
  • vizibal
    Original poster 8 posts

    For anyone encountering this bug: I had to go through a long list of troubleshooting steps provided by the support team, but after reinstalling the MS Visual C++ Redistributable packages I was finally able to solve the puzzle without crashing.

  • Ubi-Froggard
    Ubisoft Support Staff 2571 posts

    Hey @vizibal

    Glad to hear that has resolved it for you and thanks for updating the thread to let others know the solution that worked for you too 🙂

    Official Response
  • vizibal
    Original poster 8 posts

    @ubi-froggard Seems like it was too early to celebrate, the Thornburg Henges anomaly also crashed 😞 After a few unsuccessful attempts I decided to try the other puzzles and finished two of them without any problems. Then the Needles at the Isle of Wiht froze almost immediately, then near the rotatable prism at the end on the 2nd try. Should I reopen the ticket to continue the troubleshooting or create a new one?

    To make things worse, I have to sit through the unskippable intro videos, the 'checking for add-ons' part (that won't even start without me pressing a button), and do the whole anomaly from scratch each time. Not exactly user friendly process. Other console ports doing the same doesn't make it any more acceptable.

  • Ubi-TheBerry
    Ubisoft Support Staff 2882 posts

    Sorry to hear the issue is still happening @vizibal !

    You're always able to re-open a ticket at any time so if you could please update your original ticket on this with some up to date system files and we'll continue to look into this.

    Thank you!

    Official Response
  • vizibal
    Original poster 8 posts

    @ubi-theberry Several crashes later I managed to finish the last to anomalies as well. I would rather not spend any more time on this issue than I already have.

Suggested Topics