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  • Peleeeuuh
    Original poster 3 posts

    Assassins's creed Valhas does not launch because of next error: Unable to initialize graphics systems. GPU does not support DX12. 
    Normally my laptop has al requirements for playing the game in low graphics.
    Can you help me?

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Viral
    Ubisoft Support Staff 2352 posts

    @peleeeuuh Hey! Thank you for getting in touch and sorry to hear that you are getting this error about DX12 not being supported.

    So we can investigate this further please let us know what laptop model you have and also the GPU that is inside.

    Thank you.

    Official Response
  • Peleeeuuh
    Original poster 3 posts

    @ubi-viral
    Hi

    Here's the info you need:

    System Manufacturer: ASUSTeK COMPUTER INC.
           System Model: GL552VW
               BIOS: GL552VW.216 (type: UEFI)
            Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
              Memory: 16384MB RAM
       Available OS Memory: 16252MB RAM
            Page File: 6177MB used, 12506MB available
           Windows Dir: C:\WINDOWS
         DirectX Version: DirectX 12

    GPU: NVIDIA Geforce GTX 960M

    Thanks for helping!

  • Ubi-Nacho
    Ubisoft Support Staff 1502 posts

    @peleeeuuh Thanks for providing this!

    As your GPU typically uses DirectX 12 as mentioned above, the game may be trying to launch on a integrated GPU rather than your Geforce GTX 960M.

    Could you please check the NVIDIA support article here and follow the steps provided to see if that helps?

    Official Response
  • Peleeeuuh
    Original poster 3 posts

    @ubi-nacho

    Hi
    The sollution didn't help. Still get the same error.

  • Ubi_Plush
    Ubisoft Support Staff 364 posts

    @peleeeuuh Sorry to hear the issue continues. In this situation, I recommend going through the steps in our PC troubleshooting guide. Let me know if you see any changes.

    Official Response
  • Fausaball99
    1 posts

    @ubi_plush nice thank u for not helping

  • Ubi-Keo
    Ubisoft Support Staff 3698 posts

    Hi @fausaball99 apologies for the late response.

    Can you confirm if you are also receiving a notification that your GPU does not support DX12?

    If so could you please confirm your system specifications and if you have tried any of the troubleshooting suggested by Ubi-Nacho and Ubi_Plush?

    Official Response

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