UNSOLVED GPU does not support DX120 Likes/8 Replies/991 Views
Assassins's creed Valhas does not launch because of next error: Unable to initialize graphics systems. GPU does not support DX12.
Normally my laptop has al requirements for playing the game in low graphics.
Can you help me?
Here's the info you need:
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: GL552VW
BIOS: GL552VW.216 (type: UEFI)
Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
Memory: 16384MB RAM
Available OS Memory: 16252MB RAM
Page File: 6177MB used, 12506MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
GPU: NVIDIA Geforce GTX 960M
Thanks for helping!
Ubisoft Support Staff Ubi-Nacho 1479 posts
@peleeeuuh Thanks for providing this!
As your GPU typically uses DirectX 12 as mentioned above, the game may be trying to launch on a integrated GPU rather than your Geforce GTX 960M.
Could you please check the NVIDIA support article here and follow the steps provided to see if that helps?
Ubisoft Support Staff Ubi-Keo 3640 posts
Hi @fausaball99 apologies for the late response.
Can you confirm if you are also receiving a notification that your GPU does not support DX12?
If so could you please confirm your system specifications and if you have tried any of the troubleshooting suggested by Ubi-Nacho and Ubi_Plush?