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  • jea723
    Original poster 4 posts

    Playing on Xbox Series X. Last week I played a river raid, everything was fine, no issues with saving. Opened the game up this week to check out Discovery Mode and all of my saves are gone. Currently I can only start a new game, there are loadable files available. I have two other games on my console and neither of them have had any issues with save file disappearing. Any help or advice would be greatly appreciated.

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  • Ubi-Viral
    Ubisoft Support Staff 2336 posts

    @jea723 Hey! Sorry to hear that your save files are missing. Do you have cloud saves enabled?

    Did a powercut or anything happen last time you played your saves?

    Do you play the Xbox online or offline?

    Please see if you can view the saves:

    1. On Home, select My games & apps.
    2. Highlight the game, press the Menu button on your controller, then select Manage game & add-ons.
    3. Select the Saved data box


    Thank you and we look forward to your reply.

    Official Response
  • jea723
    Original poster 4 posts

    @ubi-viral I do have cloud saves enabled. Over the summer I switched from an Xbox One to an Xbox X and had no interruption in playing AC Valhalla despite starting the game on the older console.

    I did not have a power issue while playing last time. Everything seemed normal.

    I play online.

    In Saved data I see 25.0 MB next to my Gamertag and 128.0 MB under Reserved space

  • Ubi-Viral
    Ubisoft Support Staff 2336 posts

    @jea723 Thank you for confirming this issue. We are going to need to investigate this further with you. I have gone ahead and created you a support case (15536195) with some questions that the development team would like you to answer.

    You can access and respond to this case here.

    Once you have responded feel free to reply back here to let us know.

    Thank you.

    Official Response
  • jea723
    Original poster 4 posts

    @ubi-viral I have responded to all of the questions in the case file. Thank you.

  • Ubi-Viral
    Ubisoft Support Staff 2336 posts

    @jea723 You are most welcome. We will pass this on to the development team.

    Thank you

    Official Response
  • jea723
    Original poster 4 posts

    @ubi-viral I was able so solve this issue by clearing the 128.0 MB of Reserved Space in the save data. After that I loaded the game and all of my save files were there.

  • Ubi-Froggard
    Ubisoft Support Staff 2260 posts

    Hey @jea723

    Thanks for letting us know it is resolved for you and what you needed to do 🙂

    Official Response

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