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  • emilmette
    Original poster 1 posts

    I did'nt get Any units after purchase at ubisoft store?


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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Karl
    Ubisoft Support Staff 1521 posts

    Hey @emilmette, thanks for reaching out!

    I've had a closer look at your account and can see which particular order you're referring to however you won't be able to receive units with every single purchase and this appears to be one of them, I'm afraid.

    Apologies if this may have been not the outcome you anticipated and should you have any further queries, let us know!

    Official Response
  • Wildered
    1 posts

    I am having the same issue after a purchase today. Is it because it's also not eligible or is it an actual issue? Before the purchase there was a note saying I would be earning an amount. Rather confusing honestly.

  • Ubi-Keo
    Ubisoft Support Staff 3650 posts

    Hi @wildered apologies for the late response.

    I have checked your purchase and I believe that you should have earned some units from what I can see, therefore I have created a support case for you and our Customer Support team will assist you further.

    You will receive an email with more information. 

    As you will receive further assistance via your support case I will now lock this thread.

    Official Response

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