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  • zzcool500
    Original poster 36 posts

    nothing happens when i launch it it just says woops crashed theres nothing it doesn't even have time to load up it's just the ubisoft crash window instantly, i use windows 11 i tried reinstalling and rebooting nothing helped

    things i've tried

    adding exceptions both to my ransom ware protection in both my av and windows defender built in
    verify game files and or reinstalling
    rebooting
    running as administrator
    having valhalla main game installed or not installed

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  • Ubi-Viral
    Ubisoft Support Staff 1054 posts

    @zzcool500 Hey!

    Sorry to hear that Discovery Tour is crashing for you. In order to troubleshoot this, please try the steps here.

    Thank you for already trying a re-install and reboot. If you need further help please let us know.

    Thank you.

    Official Response
  • Varlock77
    1 posts

    i have the same problem

  • zzcool500
    Original poster 36 posts

    @ubi-viral i already tried all of these someone said they have the same problem so i guess it's a problem on your side which is a mess as i am on ubisoft+ again i can't play the game i paid to play and then the time runs out

  • terradoxin
    1 posts

    same problem here: Win11

  • zzcool500
    Original poster 36 posts

    @terradoxin ok i guess it's a problem on their side then which is a shame as i am on ubisoft+ it's not like i have unlimited time to play this game, ubisoft+ is great when it works

  • Ubi-Mercury
    Ubisoft Support Staff 509 posts

    @zzcool500 Sorry to hear that this has persisted for you. Could you please try running compatibility mode to see if that helps?

    @terradoxin & @Varlock77 Could you please confirm if you both were able to try out the troubleshooting guide previously provided by Ubi-Viral?

    Official Response
  • zzcool500
    Original poster 36 posts

    @ubi-mercury yeah i tried that and it didn't work

  • Ubi-Thrupney
    Ubisoft Support Staff 1245 posts

    Thanks for reporting this to us, @zzcool500 - I really appreciate you coming back to us.

    The testing we've done on our end had confirmed that Valhalla was working just fine with Windows 11, so it's really unusual you've ran into this issue. In this case, I'd like to request that you reach out to our support teams with some system files, as these will allow us to capture some information about why the game isn't launching, and investigate further.

    Please see this support article, which describes how to generate a couple of system files. You'll then be able to contact us at the links below to get those files across to us. Please include your Ubisoft Connect username or email address in your message to us, as well as a link to this forum thread, so the support agent on the other end can help more quickly.

    https://ubi.li/support
    https://ubi.li/twitter
    https://ubi.li/facebook

    Please let me know if you have any trouble generating these files, or getting in touch, and thanks once again for reaching out. Let me know if I can clarify any of this post at all!

    Official Response
  • zzcool500
    Original poster 36 posts

    @ubi-thrupney i've sent you the requested information on facebook

  • zzcool500
    Original poster 36 posts

    to give an update i tried launching valhalla itself and it worked fine but discovery tour crashes so it can't be my pc

  • zzcool500
    Original poster 36 posts

    to give another update i tried to launch valhalla then press discovery tour inside that game and that launched discovery tour without any issues, so launching discovery tour standalone crashes but launching it from valhalla works

  • sunejoergensen
    16 posts

    "to give an update i tried launching valhalla itself and it worked fine but discovery tour crashes so it can't be my pc"

    Same problem here and I have played 141h without ANY problems on my 3090/5900x Win10 system.
    I can play discovery tour around 30-60 sec before it crashes to the desktop - please fix it Ubisoft!

    And NO none of your fundamental Troubleshooting "tips" helps what so ever, big surprise.

  • Ubi-TheBerry
    Ubisoft Support Staff 1071 posts

    Thanks for getting back to us @sunejoergensen .

    Sorry to hear our suggested troubleshooting steps haven't allowed you to run Discovery Tour yet.

    As advised by @Ubi-Thrupney - for us to take a closer look into this could you please contact us with your system files?

    You're welcome to get in touch via;


    There we'll be able to see your system in more detail and provide more tailored support, as well as collate important information should the team need it.

    Much appreciated!

    Official Response
  • sunejoergensen
    16 posts

    @ubi-theberry come on Ubisoft I have been a professional software engineer since 1991 and what you ask will NOT help what so ever, just waste everybody time!
    Why do the game not make a crash dump, a stack trace or some log files, with some real useful info I could send, that the devs can use to actually debug the problem.
    And why do support never read the comments, since I clearly stated the main game has been running fine for 140h+, so do you really think the problem is on my site ???
    I have also played FC6 100% with very few crashes.

  • sunejoergensen
    16 posts

    [SOLVED]
    On my PC system I went into "Ubisoft Connect" -> "Settings" -> "General" and unchecked ALL boxes.
    Now Discovery Tour runs smooth without crashes, just like the main game.

    To Support:
    Why do you not tell customers to send the file "C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\debug.log" and the files in the "logs" and "crashes" subfolders ?
    They could actually contain some game specific info, that can be used for debugging a problem.

  • UbiStorm
    Ubisoft Support Staff 585 posts

    @sunejoergensen I'm glad to hear that the Discovery Tour is no longer crashing for you! I also appreciate you sharing what you did in order to resolve the issue as well. I'll be glad to pass along the suggestion for asking for that specific file as well. Thank you so much for that!

    Official Response

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